Customer Support Engineer

ASML
China
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Learning","Open-mindedness"]

Field Service Engineer responsible for installing, configuring, diagnosing, and maintaining ASML equipment at customer sites. You’ll train customers, generate technical reports, and collaborate with field support, with significant time in clean rooms and potential overtime to meet business needs.

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FursaFursa
ASML
ASML
5 months ago

Customer Support Engineer

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Last checked: 10 days agoStatus: Live

Job Summary

Field Service Engineer responsible for installing, configuring, diagnosing, and maintaining ASML equipment at customer sites. You’ll train customers, generate technical reports, and collaborate with field support, with significant time in clean rooms and potential overtime to meet business needs.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Install equipment at customer locations, including assemblies with new features, and test for adherence to design specifications.
  • •Evaluate and diagnose problems, perform repairs, and collaborate with field support to resolve issues.
  • •Maintain and optimize equipment daily to enhance functionality and prevent problems.
  • •Train customers in use and routine maintenance and act as a resource for users on malfunctions.
  • •Prepare written technical reports and support junior personnel as necessary.

Key Requirements

  • •BS degree in an engineering field or equivalent experience
  • •knowledge of pneumatics, hydraulics, electronics, and semiconductor processes
  • •sufficient oral and written English level
  • •safety procedures knowledge
  • •ability to work inside a clean room >50% of the time
Experience:SemiconductorsManufacturingIndustrial equipment
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingLearningOpen-mindedness
Languages:English
Tech Stack:PneumaticsHydraulicsElectronicsSemiconductor processes

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn