Zscaler

1 day ago

Senior Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a strategic technical advisor and the central post-sales point of contact, guiding customers through their Zero Trust journey. Build deep stakeholder relationships, provide technical guidance and governance, and proactively drive adoption with tailored strategies, risk mitigation, and escalation management across Sales, Support, and Product. Master Zscaler solutions and help create shared best practices (guides, playbooks, and videos) to strengthen Customer Success impact.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build and nurture deep relationships with key customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
•Provide technical guidance, proactive recommendations, and Technical Governance to develop customized integration and operationalization strategies.
•Proactively drive adoption by identifying insights, anticipating technical hurdles, and creating risk mitigation plans to ensure long-term customer success.
•Manage complex escalations by collaborating across Sales, Support, and Product teams to coordinate resolutions and deliver high-impact customer experience.
•Master Zscaler products and services and contribute to shared intellectual capital such as best practice guides, playbooks, and videos.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeavePensionLearning Budget

Key Requirements

•8+ years in customer-facing technical roles, including 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains.
•Strong technical acumen to align customer business challenges to the Zscaler portfolio for business and security outcomes.
•Proven ability to analyze customer data to develop tailored adoption strategies and risk mitigation plans.
•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
•Solid networking knowledge (HTTP, DNS, SSL) and technologies such as DLP, Sandbox, SDWAN, and CASB, with ability to troubleshoot using tools like Ping, Traceroute, and MTR.

Experience:8+ years

Skills:OwnershipProblem-solvingHigh-trust collaborationIntegrityGrowth mindset

Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud

Languages:English

Tech Stack:AI/MLZero TrustZero Trust ExchangeHTTPDNSSSLDLPSandboxSDWANCASBPingTracerouteMTRSASESSEZTNAAI Security

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Zscaler

1 day ago

Senior Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build and nurture deep relationships with key customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
•Provide technical guidance, proactive recommendations, and Technical Governance to develop customized integration and operationalization strategies.
•Proactively drive adoption by identifying insights, anticipating technical hurdles, and creating risk mitigation plans to ensure long-term customer success.
•Manage complex escalations by collaborating across Sales, Support, and Product teams to coordinate resolutions and deliver high-impact customer experience.
•Master Zscaler products and services and contribute to shared intellectual capital such as best practice guides, playbooks, and videos.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeavePensionLearning Budget

Key Requirements

•8+ years in customer-facing technical roles, including 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains.
•Strong technical acumen to align customer business challenges to the Zscaler portfolio for business and security outcomes.
•Proven ability to analyze customer data to develop tailored adoption strategies and risk mitigation plans.
•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
•Solid networking knowledge (HTTP, DNS, SSL) and technologies such as DLP, Sandbox, SDWAN, and CASB, with ability to troubleshoot using tools like Ping, Traceroute, and MTR.

Experience:8+ years

Skills:OwnershipProblem-solvingHigh-trust collaborationIntegrityGrowth mindset

Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud

Languages:English

Tech Stack:AI/MLZero TrustZero Trust ExchangeHTTPDNSSSLDLPSandboxSDWANCASBPingTracerouteMTRSASESSEZTNAAI Security

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn