Motor Hire Agent

Davies
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Problem-solving","Workload organization","Communication"]

Process vehicle hire requests and bookings for corporate clients within agreed SLAs, coordinating delivery through the in-house system. Manage a caseload of motor hire claims, planning client telephone contact and providing updates to clients, insurers, and third parties. Maintain accurate claim records, offer advice on claims and additional services, and follow technical and regulatory procedures. Training is provided for entry-level hires.

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Davies
Davies
1 day ago

Motor Hire Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Process vehicle hire requests and bookings for corporate clients within agreed SLAs, coordinating delivery through the in-house system. Manage a caseload of motor hire claims, planning client telephone contact and providing updates to clients, insurers, and third parties. Maintain accurate claim records, offer advice on claims and additional services, and follow technical and regulatory procedures. Training is provided for entry-level hires.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process vehicle hire requests from corporate clients on the in-house system within agreed SLAs.
  • •Process bookings and delivery of hire vehicles via the company in-house system and preferred supply chain.
  • •Manage a caseload of claims, planning telephone contact and providing updates to clients, insurers, and third parties.
  • •Keep quality records of claim history and current status for hire decisions and arrangements.
  • •Provide advice to clients on their claim and any additional services, while complying with technical and regulatory procedures.

Pay and Benefits

Perks:PensionLife AssuranceFlexible WorkingCycle ToEap

Key Requirements

  • •Previous experience in a busy administration and customer services role.
  • •Be proactive in solving problems and organizing your own workload.
  • •Quick learner with a natural ability to understand processes and technical information.
  • •A background in an insurance or credit hire business is an advantage.
  • •Good overall ability with technology, including Microsoft Office packages.
Skills:Customer serviceProblem-solvingWorkload organizationCommunication
Tech Stack:Microsoft Office

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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