Café Ambassador- Downtown Detroit

Discover Financial
Detroit
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Written communication","Oral communication","Customer advocacy","Problem-solving","De-escalation","Attention to detail","Flexibility","Teamwork","Positive attitude"]

Serve as the face of Capital One in the Café, proactively connecting with guests and guiding customers through digital banking tools and troubleshooting. Advocate for customers, resolve issues while following compliance and regulatory requirements, and handle escalated situations with de-escalation support. Host and support local events that promote financial health and foster an inclusive, welcoming community environment. Work a flexible schedule and support nearby Café locations as needed within a set radius.

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FursaFursa
Discover Financial
Discover Financial
6 days ago

Café Ambassador- Downtown Detroit

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the face of Capital One in the Café, proactively connecting with guests and guiding customers through digital banking tools and troubleshooting. Advocate for customers, resolve issues while following compliance and regulatory requirements, and handle escalated situations with de-escalation support. Host and support local events that promote financial health and foster an inclusive, welcoming community environment. Work a flexible schedule and support nearby Café locations as needed within a set radius.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Proactively engage with guests in the Café environment as a banking guide (not a barista).
  • •Share the value of Capital One products and services through genuine conversation without traditional sales goals.
  • •Guide customers through mobile tools and troubleshoot digital banking challenges.
  • •Advocate for customers, resolve issues in line with compliance and regulatory requirements, including handling complaints/escalations.
  • •Host and support local events promoting financial health, fostering a supportive and inclusive guest experience.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVision401kPaid LeaveEducation AssistanceLife InsuranceDisability InsuranceParental LeaveRemote Work

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Applicants must be able to attend all required training sessions.
  • •Proficient in G-Suite.
  • •Strong written and oral communication skills.
Experience:1+ yearsRetailCustomer serviceCustomer-facing
Skills:CommunicationWritten communicationOral communicationCustomer advocacyProblem-solvingDe-escalationAttention to detailFlexibilityTeamworkPositive attitude
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn