Customer Service Delivery Advocate

Carvana
Richmond
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Teamwork","Customer-focused"]

Deliver vehicles to customers’ doors as a customer advocate in Carvana’s Market Operations. You’ll load and unload cars onto custom haulers, perform safety inspections, complete customer paperwork, and maintain detailed notes in the customer tracking system. The role includes driving in indoor/outdoor conditions, working 11am–9pm with rotating days off, and meeting state licensing requirements such as notary and certain specialty licenses.

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver vehicles to customers’ doors as a customer advocate in Carvana’s Market Operations. You’ll load and unload cars onto custom haulers, perform safety inspections, complete customer paperwork, and maintain detailed notes in the customer tracking system. The role includes driving in indoor/outdoor conditions, working 11am–9pm with rotating days off, and meeting state licensing requirements such as notary and certain specialty licenses.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the hauler to ensure safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Work the required shift hours (11am–9pm) and be available 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Candidates must obtain a notary in their local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
Experience:2+ years
Skills:Self-motivatedTeamworkCustomer-focused
Licenses:Valid driver's licenseNotary
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn