Customer Care Professional – US Servicing

American Express
Philippines
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Active listening","Resourcefulness","Problem-solving","Consultative relationship building","Adaptability"]

Deliver extraordinary customer service on high-volume inbound calls in a fast-paced customer care environment, driving a Customer First mindset. Consult Card Members to understand needs, tailor solutions, and reinforce card membership value. Provide relevant recommendations that deepen engagement and loyalty, resolve account and general inquiries using tools and resources, and meet performance goals across sales rates, quality, compliance, and productivity.

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FursaFursa
American Express
American Express
2 days ago

Customer Care Professional – US Servicing

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver extraordinary customer service on high-volume inbound calls in a fast-paced customer care environment, driving a Customer First mindset. Consult Card Members to understand needs, tailor solutions, and reinforce card membership value. Provide relevant recommendations that deepen engagement and loyalty, resolve account and general inquiries using tools and resources, and meet performance goals across sales rates, quality, compliance, and productivity.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Consistently deliver extraordinary service on high-volume inbound calls while maintaining a Customer First mentality.
  • •Consult Card Members to understand needs and tailor personal solutions, reinforcing card membership benefits and tenure.
  • •Add value through relevant recommendations of product offers and benefit enrollments to deepen engagement and loyalty.
  • •Address general and account-specific inquiries (e.g., statements, card replacement, payments, rewards redemption) and update account information.
  • •Use tools and resources to identify custom solutions, anticipate customer needs, and meet performance goals (sales, quality, compliance, productivity, and customer metrics).

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementPaid ParentalCounseling

Key Requirements

  • •At least a college-level degree (bachelor’s), or Associate degree/Vocational course graduate/undergraduate.
  • •At least 1 year of collective BPO experience.
  • •At least 1 year of predominantly inbound calls experience, with at least 6 months recent relative experience.
  • •At least 1 year of collective CSAT/VOC/NPS experience, with at least 6 months recent relative experience.
  • •Recent unemployment should not be more than 6 months to 1 year, and recent work experience should be within the BPO industry.
Experience:BPO
Education:Associate's
Skills:Active listeningResourcefulnessProblem-solvingConsultative relationship buildingAdaptability
Languages:US

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn