Applied Materials

1 month ago

FEP TPS Engineer III - (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical support for a specific customer, serving as the escalation and field focal point for installations, upgrades, and performance improvement programs. Support Alpha and Beta sites for new hardware, process, or software designs on engineering tools and customer sites. Drive documentation and ECO reviews, generate and present system performance metrics (e.g., MTBF/MTBI/availability), and ensure field implementation while partnering with field engineers and support teams.

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own technical support for a specific customer, including escalations, fleet performance, installations, upgrades, and improvement programs.
•Serve as an intermediary and field escalation focal point between the customer and the Division for diagnosing, troubleshooting, repairing, and debugging equipment.
•Provide Alpha Site support and Beta Site support for installation, operation, calibration, service, and testing of new designs (hardware/process/software) in house or on tools.
•Initiate and review ECOs to ensure the data supports fixes, and communicate follow-ups to the field.
•Generate and present system performance metrics (e.g., MTBF, MTBI, availability), along with process data and I/W spending analysis; support GPS documentation and customer-level presentations.

Travel: Medium travel

Pay and Benefits

Salary: USD 96,000 - 132,000

Key Requirements

•Demonstrate conceptual and practical expertise in your discipline with basic knowledge of related disciplines.
•Solve complex technical problems using judgment based on multiple sources of information.
•Act as a resource for colleagues with less experience and may lead small projects with manageable risks.
•Provide effective technical support, documentation, and escalation between customers and the Division.
•Maintain strong interpersonal skills to explain complex or sensitive information and build consensus.

Experience:EngineeringSemiconductorTechnical support

Skills:TroubleshootingEngineering problem-solvingDocumentationPerformance analysisCustomer-facing communication

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

FEP TPS Engineer III - (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own technical support for a specific customer, including escalations, fleet performance, installations, upgrades, and improvement programs.
•Serve as an intermediary and field escalation focal point between the customer and the Division for diagnosing, troubleshooting, repairing, and debugging equipment.
•Provide Alpha Site support and Beta Site support for installation, operation, calibration, service, and testing of new designs (hardware/process/software) in house or on tools.
•Initiate and review ECOs to ensure the data supports fixes, and communicate follow-ups to the field.
•Generate and present system performance metrics (e.g., MTBF, MTBI, availability), along with process data and I/W spending analysis; support GPS documentation and customer-level presentations.

Travel: Medium travel

Pay and Benefits

Salary: USD 96,000 - 132,000

Key Requirements

•Demonstrate conceptual and practical expertise in your discipline with basic knowledge of related disciplines.
•Solve complex technical problems using judgment based on multiple sources of information.
•Act as a resource for colleagues with less experience and may lead small projects with manageable risks.
•Provide effective technical support, documentation, and escalation between customers and the Division.
•Maintain strong interpersonal skills to explain complex or sensitive information and build consensus.

Experience:EngineeringSemiconductorTechnical support

Skills:TroubleshootingEngineering problem-solvingDocumentationPerformance analysisCustomer-facing communication

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor