KYC Analyst

American Express
Kuala Lumpur
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceSkills: ["Communication","Analytical thinking","Attention to detail","Problem-solving","Independence","Customer experience"]

Perform customer KYC verification and screening using Amex internal systems, approved third-party tools, and public searches to complete KYC requirements. Ensure strict adherence to KYC/AML policies and procedures, maintain accurate customer records, and deliver consistent service quality while meeting turnaround deadlines. Analyze complex KYC requirements, identify potential AML/CFT concerns, escalate when needed, and support management and internal stakeholders with timely, compliant approvals.

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FursaFursa
American Express
American Express
3 days ago

KYC Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Perform customer KYC verification and screening using Amex internal systems, approved third-party tools, and public searches to complete KYC requirements. Ensure strict adherence to KYC/AML policies and procedures, maintain accurate customer records, and deliver consistent service quality while meeting turnaround deadlines. Analyze complex KYC requirements, identify potential AML/CFT concerns, escalate when needed, and support management and internal stakeholders with timely, compliant approvals.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Perform verification and screening activities to complete KYC requirements using Amex global internal systems, approved third-party systems, and valid public searches.
  • •Ensure strict adherence to KYC policies and procedures to keep customer information up to date in the system of records.
  • •Provide thorough analysis of KYC requirements to Management and Compliance, ensuring necessary approvals are obtained and archived properly.
  • •Identify AML/CFT concerns during KYC review and escalate them to Compliance/Management when necessary.
  • •Contact and follow up with customers via email and outbound calls to request supporting documents and clarification; translate complex KYC information for different audiences.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalRetirementCounseling SupportLearning Budget

Key Requirements

  • •Strong knowledge of KYC/AML regulations or relevant experience.
  • •Good communication skills in English (written and spoken); proficiency in Mandarin and Cantonese is an added advantage.
  • •Analytical with strong attention to detail and problem-solving skills.
  • •Commitment to excellent customer experience while balancing quality in the area of work.
  • •Ability to work independently with minimal direct supervision; experience with external credit bureau reports is an added advantage.
Skills:CommunicationAnalytical thinkingAttention to detailProblem-solvingIndependenceCustomer experience
Languages:EnglishMandarinCantonese

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn