Customer Success Executive

Carrot
United States
Workplace: RemoteFull timeUSD 110,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Empathetic communication","Cross-functional collaboration","Analytical thinking","Organization"]

Own a portfolio of strategic enterprise accounts as a trusted advisor to HR benefits leaders. Drive retention and renewals while proactively managing risks, and increase member engagement through data-informed recommendations and recurring business reviews. Communicate Carrot’s value via executive-ready storytelling and reporting, partner cross-functionally to deliver seamless customer experiences, and support account expansion opportunities with Sales.

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Carrot
Carrot
1 day ago

Customer Success Executive

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Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise accounts as a trusted advisor to HR benefits leaders. Drive retention and renewals while proactively managing risks, and increase member engagement through data-informed recommendations and recurring business reviews. Communicate Carrot’s value via executive-ready storytelling and reporting, partner cross-functionally to deliver seamless customer experiences, and support account expansion opportunities with Sales.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of strategic enterprise accounts as the primary point of contact and trusted advisor to HR benefits leaders.
  • •Drive retention and renewal outcomes by proactively identifying risks and building action plans to address them.
  • •Increase member engagement and program utilization through data-informed recommendations and a regular cadence of business reviews.
  • •Communicate the value of Carrot’s offerings through clear storytelling, reporting, and executive-ready presentations.
  • •Partner cross-functionally (Implementation, Product, Marketing, Sales, Legal & Compliance, and Member Success) to deliver a seamless customer experience.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceRetirement SavingsParental Leave

Key Requirements

  • •Bachelor’s degree.
  • •6+ years of professional experience working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role with enterprise-sized customers (10,000+ covered lives) in the benefits space.
  • •Track record managing complex projects, coordinating cross-functional teams, and meeting deadlines across multiple simultaneous workstreams.
  • •Clear, empathetic communication skills to weigh customer needs and constraints against internal priorities.
  • •Comfort with ambiguity; highly organized, diligent, and self-motivated.
Experience:6+ yearsBenefitsEnterprise customersHealthcare
Education:Bachelor's
Skills:CommunicationEmpathetic communicationCross-functional collaborationAnalytical thinkingOrganization
Tech Stack:SalesforceCRM

Company Brief

Carrot
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Industry: HealthTech
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