Autodesk

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior CSM responsible for post-sale account management within Autodesk’s Enterprise Business Agreements. Manages executive relationships, coordinates cross-functional teams, and drives adoption and ROI by delivering strategic advisory services, risk mitigation, and value tracking for AECO customers.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan.
•Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products.
•Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan.
•Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalate critical issues with clear recommendations.
•Builds and maintains deep customer relationships.

Key Requirements

•5+ years in customer facing roles with large complex customers.
•Ability to operate in a dynamic environment with multitasking and shifting priorities.
•Collaborates and coordinates across multiple stakeholders.
•Program or Project Management skills.
•Industry experience in architecture, engineering, and/or construction.

Experience:5+ yearsArchitectureEngineeringConstruction

Skills:CommunicationEmpathyInfluenceCollaboration

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan.
•Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products.
•Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan.
•Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalate critical issues with clear recommendations.
•Builds and maintains deep customer relationships.

Key Requirements

•5+ years in customer facing roles with large complex customers.
•Ability to operate in a dynamic environment with multitasking and shifting priorities.
•Collaborates and coordinates across multiple stakeholders.
•Program or Project Management skills.
•Industry experience in architecture, engineering, and/or construction.

Experience:5+ yearsArchitectureEngineeringConstruction

Skills:CommunicationEmpathyInfluenceCollaboration

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor