Operation Support Clerk

American Express
Osaka
Workplace: HybridContractFunction: Product ManagementSkills: ["Attention to detail","Communication","Collaboration"]

Provide English-language back-office and coordination support for the Travel & Concierge Experience Division. You’ll communicate and coordinate with hotels, restaurants, and partners via phone and email, support the Front Office team with arrangements, and share updates with consultants. The role emphasizes accurate administration, strong attention to detail, and collaboration with internal stakeholders across Japan and global teams.

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American Express
American Express
2 days ago

Operation Support Clerk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide English-language back-office and coordination support for the Travel & Concierge Experience Division. You’ll communicate and coordinate with hotels, restaurants, and partners via phone and email, support the Front Office team with arrangements, and share updates with consultants. The role emphasizes accurate administration, strong attention to detail, and collaboration with internal stakeholders across Japan and global teams.
Location: Osaka
Workplace: Hybrid
Employment Type: Contract
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide communication and coordination support with hotels and other partners based on language proficiency and requests from the Front Office team.
  • •Communicate and coordinate with vendors and partners in Japan and overseas via phone and email.
  • •Support the Front Office team with communications and arrangements with hotels and other partners.
  • •Share relevant information and updates with consultants.
  • •Collaborate with internal stakeholders, including team members in the Japan office and global teams.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalRetirement

Key Requirements

  • •Provide certification for Person with Disability during the interview process (Disability Hiring).
  • •Basic computer skills, including email and Microsoft Excel.
  • •Strong attention to detail and ability to perform administrative tasks accurately and efficiently.
  • •Native-level Japanese proficiency and conversational-level English proficiency.
  • •Experience in the travel or service industry, or premium/high-end customer service experience (preferred).
Experience:TravelService industry
Skills:Attention to detailCommunicationCollaboration
Certifications:Person with Disability certification
Languages:JapaneseEnglish
Tech Stack:Microsoft ExcelEmail

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn