Sales Support Representative (Inside Sales)- HVAC

Ferguson
Indianapolis
Workplace: OnsiteFull timeUSD 18.71 - 29.92Function: SalesExperience: 1-3 yearsSkills: ["Customer service orientation","Upselling","Relationship building","Decision-making","Fast-paced follow-through"]

Support customers and Sales associates in the HVAC business by identifying the right products and solutions, preparing timely quotations, and ensuring accurate sales orders. Coordinate customer deliveries, answer inbound sales calls with problem resolution, and use CRM and phone systems effectively. This role emphasizes quick responses to customer needs, upselling where appropriate, and learning product knowledge and processes in a fast-paced environment.

This position is no longer accepting applications.

  • See live roles at Ferguson
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at FergusonSearch all live jobsBrowse companies, collections, and locations hiring now

Ferguson
Ferguson
1 month ago

Sales Support Representative (Inside Sales)- HVAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Closed

Job Summary

Support customers and Sales associates in the HVAC business by identifying the right products and solutions, preparing timely quotations, and ensuring accurate sales orders. Coordinate customer deliveries, answer inbound sales calls with problem resolution, and use CRM and phone systems effectively. This role emphasizes quick responses to customer needs, upselling where appropriate, and learning product knowledge and processes in a fast-paced environment.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Support customer needs alongside Sales associates by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and resolve customer concerns or questions.
  • •Use CRM system and phone system effectively to support sales activities.

Pay and Benefits

Salary: USD 18.71 - 29.92
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •Knowledge and experience in the HVAC industry is required.
  • •Preference for 1-3 years of sales and/or customer service experience.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •Proven track record of responding quickly to customer needs and making decisions in a timely manner.
  • •General digital literacy including Microsoft Office; ability to quickly learn product knowledge and processes.
Experience:1-3 yearsHVAC
Skills:Customer service orientationUpsellingRelationship buildingDecision-makingFast-paced follow-through
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn