Senior Solution Engineer (CX-NA)

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4-7 yearsEducation: bachelorsSkills: ["Organizational skills","Analytical skills","Problem-solving","Communication","Cross-functional collaboration"]

Drive revenue outcomes by partnering with Sales to deliver technical solutions for mid-market and SMB customers. Evangelize a superior customer experience by translating complex pain points into tailored value propositions. Support pre-sales end-to-end workflows—discovery, POCs, RFP/RFI responses, and solution blueprints—while bridging Sales, Support, and Implementation for seamless handoffs and retention. Embed AI-driven workflows and generative AI into deal narratives and solutions.

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Freshworks
Freshworks
1 day ago

Senior Solution Engineer (CX-NA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Drive revenue outcomes by partnering with Sales to deliver technical solutions for mid-market and SMB customers. Evangelize a superior customer experience by translating complex pain points into tailored value propositions. Support pre-sales end-to-end workflows—discovery, POCs, RFP/RFI responses, and solution blueprints—while bridging Sales, Support, and Implementation for seamless handoffs and retention. Embed AI-driven workflows and generative AI into deal narratives and solutions.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead discovery calls, requirement-gathering, and technical scope definition for active deals.
  • •Build and deliver product demonstrations and custom Proof of Concepts (POCs), including RFP/RFI and technical compliance responses.
  • •Create wireframes and solution blueprints to address SMB and mid-market business problems.
  • •Manage pre-sales resource allocation and provide guidance to sales leadership on deployment of technical assets; internally qualify opportunities for technical feasibility and architecture needs.
  • •Embed AI capabilities, automated workflows, and generative AI features into customer solutions and value stories; stay current with industry trends.

Key Requirements

  • •4 to 7 years of hands-on experience in Solution Engineering, Technical Pre-Sales, or relevant technical customer-facing roles in enterprise software/SaaS.
  • •Experience supporting SMB and Mid-Market customers, including service, support, and CRM strategy understanding.
  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
  • •Strong technical sales aptitude with ability to articulate business and technical value to diverse audiences.
  • •Practical understanding of AI/ML concepts and generative AI tools for optimizing pre-sales workflows and customer solutions.
Experience:4-7 yearsEnterprise softwareSaaS
Education:Bachelor's
Skills:Organizational skillsAnalytical skillsProblem-solvingCommunicationCross-functional collaboration
Languages:English
Tech Stack:JavaScriptPythonREST APIsWebhooksAI/MLGenerative AI

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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