Kronos - Technical

NTT
Hyderabad
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: []

Support a global Kronos (UKG) Workforce Management AMS engagement as a senior technical consultant. Own application transition and steady-state readiness, provide Level 2/3 production support, troubleshoot integration, interface, and performance issues, and perform root-cause analysis with permanent fixes. Maintain high availability by monitoring health, supporting deployments, patching, upgrades, and releases, and enhance reporting and integrations (APIs, SQL/XML/JSON) while driving continuous improvement and governance.

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FursaFursa
NTT
NTT
1 month ago

Kronos - Technical

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support a global Kronos (UKG) Workforce Management AMS engagement as a senior technical consultant. Own application transition and steady-state readiness, provide Level 2/3 production support, troubleshoot integration, interface, and performance issues, and perform root-cause analysis with permanent fixes. Maintain high availability by monitoring health, supporting deployments, patching, upgrades, and releases, and enhance reporting and integrations (APIs, SQL/XML/JSON) while driving continuous improvement and governance.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Participate in transition planning and knowledge transfer, including reviewing technical architecture, integrations, interfaces, customizations, and security configurations.
  • •Provide Level 2 and Level 3 production support for Kronos/UKG Workforce Management, troubleshooting integration, interface, and performance issues.
  • •Perform root cause analysis (RCA) and implement permanent fixes to resolve recurring issues.
  • •Support production deployments, patching, upgrades, and release activities while monitoring application health for high availability.
  • •Develop and maintain workforce reports and data extracts, support payroll interfaces and reconciliation, and support continuous improvement of integrations and automation opportunities.

Key Requirements

  • •8+ years of UKG/Kronos technical support experience.
  • •Strong knowledge of Workforce Central and/or UKG Dimensions.
  • •Experience with REST APIs, SOAP web services, SQL, XML, and JSON.
  • •Troubleshoot application, integration, interface, and performance issues to support business-critical environments.
  • •Support production deployments, patching, upgrades, and release activities while ensuring high system availability.
Tech Stack:Kronos (UKG)Workforce ManagementWorkforce CentralUKG DimensionsREST APIsSOAP Web ServicesSQLXMLJSONSFTPMiddleware platformsActive DirectoryIdentity Management SystemsERP platformsHR SystemsPayroll ApplicationsThird-party Workforce Applications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn