Team Lead, Market Operations - Indianapolis - Greenfield, IN

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Strategic planning"]

Lead Carvana’s local Market Operations hub, owning day-to-day operations, market launch, logistics, and consumer branding. Drive a fast-paced customer service environment by mentoring and developing a team of Customer Advocates—interviewing, training, coaching, and setting performance goals. Monitor regular reporting for upper management, identify business trends, and proactively solve roadblocks while managing complex, sensitive customer issues.

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Carvana
Carvana
9 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Lead Carvana’s local Market Operations hub, owning day-to-day operations, market launch, logistics, and consumer branding. Drive a fast-paced customer service environment by mentoring and developing a team of Customer Advocates—interviewing, training, coaching, and setting performance goals. Monitor regular reporting for upper management, identify business trends, and proactively solve roadblocks while managing complex, sensitive customer issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, and consumer branding
  • •Lead and develop Customer Advocates through interviewing, onboarding, training, feedback, performance check-ins, and goal-setting
  • •Recognize and reinforce individual and team accomplishments using organizational tools and programs
  • •Generate and monitor regular reports and present updates to upper management
  • •Jump in as a go-to expert to support daily execution, drive production, improve the customer and team experience, and manage complex customer issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanPet BenefitsWellness Stipend

Key Requirements

  • •5+ years of work experience in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history of developing and coaching employees
  • •Experience with strategic planning and process improvement to exceed goals
  • •Excellent interpersonal and leadership skills
Experience:5+ yearsCustomer service
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic planning
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn