Carvana

8 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead Carvana’s local Market Operations hub, owning day-to-day operations, market launch, logistics, and consumer branding. Drive a fast-paced customer service environment by mentoring and developing a team of Customer Advocates—interviewing, training, coaching, and setting performance goals. Monitor regular reporting for upper management, identify business trends, and proactively solve roadblocks while managing complex, sensitive customer issues.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding
•Lead and develop Customer Advocates through interviewing, onboarding, training, feedback, performance check-ins, and goal-setting
•Recognize and reinforce individual and team accomplishments using organizational tools and programs
•Generate and monitor regular reports and present updates to upper management
•Jump in as a go-to expert to support daily execution, drive production, improve the customer and team experience, and manage complex customer issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanPet BenefitsWellness Stipend

Key Requirements

•5+ years of work experience in a customer-facing team environment
•3+ years of management experience
•Proven history of developing and coaching employees
•Experience with strategic planning and process improvement to exceed goals
•Excellent interpersonal and leadership skills

Experience:5+ yearsCustomer service

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

Loading job details...

Preparing the role view and application actions.

Carvana

8 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding
•Lead and develop Customer Advocates through interviewing, onboarding, training, feedback, performance check-ins, and goal-setting
•Recognize and reinforce individual and team accomplishments using organizational tools and programs
•Generate and monitor regular reports and present updates to upper management
•Jump in as a go-to expert to support daily execution, drive production, improve the customer and team experience, and manage complex customer issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanPet BenefitsWellness Stipend

Key Requirements

•5+ years of work experience in a customer-facing team environment
•3+ years of management experience
•Proven history of developing and coaching employees
•Experience with strategic planning and process improvement to exceed goals
•Excellent interpersonal and leadership skills

Experience:5+ yearsCustomer service

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website