Fortinet

1 month ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join Fortinet as a Service Delivery Manager (Contract) within the SOCaaS team to manage customer relationships, own service delivery, and drive continuous improvement of SDM processes. You will coordinate with Pre-Sales for SOCaaS onboarding, oversee end-to-end service requests, and communicate progress to stakeholders while aligning security practices with industry standards.

Location: Burnaby

Workplace: Hybrid

Employment Type: Contract

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding
•Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance
•Conduct regular service review meetings with customers to further improve their experience with SOC services
•Full end-to-end ownership of all customer Service Requests to completion, including escalation to SOCaaS Engineering and Operations teams
•Communicate with Fortinet internal stakeholders on project performance and project issues

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp

Key Requirements

•3+ years of experience in a customer facing service delivery and management leadership role within professional services or consulting organization
•Project Management expertise specifically demonstrated success managing multiple customers on a long-term basis
•Daily, weekly, monthly status reporting
•Demonstrated experience delivering project deliverables on-time through an iterative continuous improvement process
•Demonstrated understanding of Information Security and Data Protection requirements

Experience:3+ yearsInformation securityCybersecurity

Education:Bachelor's

Skills:CommunicationInterpersonalProblem-solvingTime managementLeadership

Certifications:CISSPNSEITIL 4 FoundationPMPCCNACCNP

Languages:English

Tech Stack:SIEMSOARFirewallsFortinetLog analysisITILISO27001NIST

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fortinet

1 month ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Burnaby

Workplace: Hybrid

Employment Type: Contract

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding
•Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance
•Conduct regular service review meetings with customers to further improve their experience with SOC services
•Full end-to-end ownership of all customer Service Requests to completion, including escalation to SOCaaS Engineering and Operations teams
•Communicate with Fortinet internal stakeholders on project performance and project issues

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp

Key Requirements

•3+ years of experience in a customer facing service delivery and management leadership role within professional services or consulting organization
•Project Management expertise specifically demonstrated success managing multiple customers on a long-term basis
•Daily, weekly, monthly status reporting
•Demonstrated experience delivering project deliverables on-time through an iterative continuous improvement process
•Demonstrated understanding of Information Security and Data Protection requirements

Experience:3+ yearsInformation securityCybersecurity

Education:Bachelor's

Skills:CommunicationInterpersonalProblem-solvingTime managementLeadership

Certifications:CISSPNSEITIL 4 FoundationPMPCCNACCNP

Languages:English

Tech Stack:SIEMSOARFirewallsFortinetLog analysisITILISO27001NIST

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn