Air Apps

2 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Support Specialist at Air Apps will be the voice of the company for a global iOS user base, handling multi-channel support, diagnosing app issues, documenting bugs, and driving continuous improvements in the user journey. You will collaborate with engineering and marketing to report insights, monitor satisfaction metrics, and shape product and CX strategies in a fast-paced, cross-functional environment.

Location: Rome

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
•Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
•Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
•Escalate bugs and product issues with clear documentation and actionable insights
•Generate and manage reports on customer experience metrics and satisfaction levels

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Annual BonusHealth InsurancePensionCommuter Benefits

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Bachelor’s degree in a relevant field or equivalent practical experience

Experience:3+ yearsCustomer supportMobile appsIOS

Education:Bachelor's

Skills:CommunicationProblem-solvingTime managementAttention to detailCollaboration

Languages:English

Tech Stack:ZendeskIOSMobile ecosystemData reporting

Company Brief

Air Apps

Air Apps is an independent mobile apps studio building AI-powered consumer iOS apps and a subscription bundle (Air Apps One). They publish dozens of utility, productivity, and lifestyle apps with large download volumes and offices in Lisbon and San Francisco.

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor

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Air Apps

2 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Rome

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
•Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
•Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
•Escalate bugs and product issues with clear documentation and actionable insights
•Generate and manage reports on customer experience metrics and satisfaction levels

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Annual BonusHealth InsurancePensionCommuter Benefits

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Bachelor’s degree in a relevant field or equivalent practical experience

Experience:3+ yearsCustomer supportMobile appsIOS

Education:Bachelor's

Skills:CommunicationProblem-solvingTime managementAttention to detailCollaboration

Languages:English

Tech Stack:ZendeskIOSMobile ecosystemData reporting

Company Brief

Air Apps

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor