Team Lead Market Operations - Washington DC-Vending Machine

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Analytical thinking"]

Lead and run a local Carvana market hub, owning daily operations, logistics, consumer branding, team engagement, and overall market success. You’ll coach and develop Customer Advocates through hiring, onboarding, training, performance check-ins, and goal setting. Use data and regular reporting to identify trends, resolve complex customer-facing issues, and drive continuous improvements to elevate both customer and team experience.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead Market Operations - Washington DC-Vending Machine

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead and run a local Carvana market hub, owning daily operations, logistics, consumer branding, team engagement, and overall market success. You’ll coach and develop Customer Advocates through hiring, onboarding, training, performance check-ins, and goal setting. Use data and regular reporting to identify trends, resolve complex customer-facing issues, and drive continuous improvements to elevate both customer and team experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub end to end, including market launch, operations, logistics, consumer branding, team engagement, and ongoing market success.
  • •Continuously build morale and positive team spirit within the market.
  • •Interview, select, onboard, and train Customer Advocates, providing tools and resources for success.
  • •Develop team members through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Monitor market performance with regular reporting, present to upper management, and step in alongside Advocates to deliver a stellar customer experience, including handling complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve complex problems while maintaining a focus on the customer experience.
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingAnalytical thinking
Licenses:Salesperson license (process sponsored by Carvana; required for certain state employees)
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn