Implementation Consultant, Digitary (Canada)

Instructure
Ontario
Workplace: RemoteFull timeCAD 80,000 - 101,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Organizational skills","Communication","Attention to detail","Customer advising","Cross-functional collaboration"]

Manage multiple fast-paced Digitary product implementations across Canada, serving as the customer’s trusted advisor from scope through on-time delivery. Collaborate with CSM and engineering to build XML document overlays, guide customers through SSO/API/XML integrations, and maintain detailed project plans and Salesforce milestones to support revenue recognition. Deliver implementations in English and Canadian French while proactively escalating risks and ensuring technical feasibility.

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FursaFursa
Instructure
Instructure
1 week ago

Implementation Consultant, Digitary (Canada)

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Last checked: 53 minutes agoStatus: Live

Job Summary

Manage multiple fast-paced Digitary product implementations across Canada, serving as the customer’s trusted advisor from scope through on-time delivery. Collaborate with CSM and engineering to build XML document overlays, guide customers through SSO/API/XML integrations, and maintain detailed project plans and Salesforce milestones to support revenue recognition. Deliver implementations in English and Canadian French while proactively escalating risks and ensuring technical feasibility.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage standard-complexity implementation projects across Canada.
  • •Serve as a trusted advisor to customers during implementation, defining scope and customer objectives with stakeholders.
  • •Create XML document overlays in collaboration with CSM and engineering.
  • •Maintain detailed project plans, track milestones/tasks in Salesforce, and ensure delivery on time and within scope.
  • •Guide customers through technical requirements for SSO, API, and XML integrations; report and escalate risks as needed.

Pay and Benefits

Salary: CAD 80,000 - 101,500 annually
Perks:Remote WorkLearning BudgetWellness StipendHealth Insurance

Key Requirements

  • •3+ years in project management, technical support, and/or customer success
  • •Experience with project management methodologies (CAPM or PMP preferred)
  • •Ability to translate technical concepts to non-technical users and rapidly develop paths forward for customer challenges
  • •Strong organizational and communication skills with obsessive attention to detail
  • •Ability to communicate effectively in English and Canadian French, with understanding of SaaS and APIs
Experience:3+ yearsSaaSAPIsLMSEducational technology
Education:Bachelor's
Skills:Organizational skillsCommunicationAttention to detailCustomer advisingCross-functional collaboration
Languages:EnglishCanadian French
Tech Stack:XMLSSOAPISalesforceSaaSCAPMPMP

Company Brief

Instructure
Builds and delivers learning management and education technology solutions, best known for the Canvas LMS platform, serving K–12 schools, higher education institutions, and corporate learning programs worldwide.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Salt Lake City, United States
Founded: 2008
WebsiteLinkedIn