Intercom

3 months ago

Relationship Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Relationship Manager for Intercom’s Scale segment, driving growth with mid-market/enterprise customers by building deep relationships, identifying pain points, and coordinating cross-functional teams to expand usage of Intercom’s SaaS platform.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
•Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
•Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
•Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
•Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

Pay and Benefits

Salary: USD 99,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRsusParantal Leave

Key Requirements

•2+ years selling SaaS products, ideally 1+ years in closing role
•Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)
•Strong sales instincts and track record hitting and exceeding quota
•Exceptional written and verbal communicator
•Comfortable and energized operating and problem-solving in a fast-moving organization.

Experience:2+ yearsSaaSSales

Skills:CommunicationRelationship-buildingLeadershipProblem-solvingTeamwork

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

3 months ago

Relationship Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
•Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
•Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
•Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
•Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

Pay and Benefits

Salary: USD 99,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRsusParantal Leave

Key Requirements

•2+ years selling SaaS products, ideally 1+ years in closing role
•Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)
•Strong sales instincts and track record hitting and exceeding quota
•Exceptional written and verbal communicator
•Comfortable and energized operating and problem-solving in a fast-moving organization.

Experience:2+ yearsSaaSSales

Skills:CommunicationRelationship-buildingLeadershipProblem-solvingTeamwork

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn