Relationship Manager, Scale

Intercom
Chicago
Workplace: HybridFull timeUSD 99,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Leadership","Problem-solving","Teamwork"]

Relationship Manager for Intercom’s Scale segment, driving growth with mid-market/enterprise customers by building deep relationships, identifying pain points, and coordinating cross-functional teams to expand usage of Intercom’s SaaS platform.

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Intercom
Intercom
4 months ago

Relationship Manager, Scale

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Last checked: 8 hours agoStatus: Live

Job Summary

Relationship Manager for Intercom’s Scale segment, driving growth with mid-market/enterprise customers by building deep relationships, identifying pain points, and coordinating cross-functional teams to expand usage of Intercom’s SaaS platform.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
  • •Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • •Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
  • •Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • •Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

Pay and Benefits

Salary: USD 99,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityRsusParantal Leave

Key Requirements

  • •2+ years selling SaaS products, ideally 1+ years in closing role
  • •Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)
  • •Strong sales instincts and track record hitting and exceeding quota
  • •Exceptional written and verbal communicator
  • •Comfortable and energized operating and problem-solving in a fast-moving organization.
Experience:2+ yearsSaaSSales
Skills:CommunicationRelationship-buildingLeadershipProblem-solvingTeamwork
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn