Agente Senior de Soporte Técnico

Dell
Panama
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: associatesSkills: ["Communication","Problem-solving"]

Provide senior technical support for Dell products, helping users with installation, configuration, personalization, and ongoing usage. Diagnose hardware/software issues, investigate root causes, and recommend solutions while documenting every interaction for remote analysis. Handle multiple high-volume support cases with strong quality standards, escalate complex problems with complete evidence, and ensure safety and ESD compliance during troubleshooting and repairs.

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Dell
Dell
2 days ago

Agente Senior de Soporte Técnico

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide senior technical support for Dell products, helping users with installation, configuration, personalization, and ongoing usage. Diagnose hardware/software issues, investigate root causes, and recommend solutions while documenting every interaction for remote analysis. Handle multiple high-volume support cases with strong quality standards, escalate complex problems with complete evidence, and ensure safety and ESD compliance during troubleshooting and repairs.
Location: Panama
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support on Dell products using multiple customer interaction platforms.
  • •Diagnose hardware/software issues, investigate root causes, recommend solutions, and document all interactions.
  • •Handle remote connectivity support and coordinate with remote analysis processes.
  • •Conduct hardware diagnostics and perform component swaps.
  • •Escalate complex issues with complete evidence packs while maintaining safety and ESD compliance.

Key Requirements

  • •2+ years of solid experience providing technical support to end users.
  • •Proficiency diagnosing and resolving problems in Windows, hardware, and software.
  • •Experience providing support related to remote connectivity.
  • •Ability to manage multiple simultaneous cases in high-volume environments while maintaining high service quality.
  • •Advanced English (verbal and written).
Experience:2+ yearsTechnical supportEnd-user supportRemote support
Education:Associate's
Skills:CommunicationProblem-solving
Certifications:CompTIA A+Microsoft FundamentalsITIL
Languages:English
Tech Stack:Windows

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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