Payabli

4 months ago

Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Join Payabli in a hands-on Operations Specialist role focused on support, onboarding configuration, and cross-functional problem solving. You’ll resolve boarding and billing issues, collaborate with product, engineering, and QA, document findings, and drive process improvements to ensure accurate merchant setups and smooth payment operations in a fast-paced fintech environment.

Location: Miami

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Handle basic operations and boarding-related support tickets with urgency and ownership
•Dive deep to identify root causes of issues rather than applying surface-level fixes
•Take initiative to resolve problems quickly, even when it means doing the grunt work
•Manage boarding templates, billing configurations and customer communications
•Troubleshoot and resolve boarding errors, including re-boarding when necessary
•Resolve configuration issues to ensure merchants are set up accurately
•Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
•Create detailed development tickets with clear reproduction steps and supporting documentation
•Serve as a bridge between operations and technical teams to expedite issue resolution
•Identify and resolve billing configuration issues
•Troubleshoot billing-related issues and ensure accurate merchant fee structures
•Address funding issues by coordinating with internal teams and processor partners
•Investigate and resolve transaction-related issues with support from technical and processor teams
•Document common issues and solutions to build knowledge base resources
•Identify patterns in recurring problems and suggest process improvements
•Continuously focus on building better internal workflows and processes with cross-functional teams
•Partner with internal teams to streamline operations and eliminate inefficiencies
•Take ownership of process gaps and drive improvements from identification through implementation

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote Work

Key Requirements

•Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
•3-5 years of experience in operations, quality assurance, data entry, or related analytical role
•Strong attention to detail with excellent data accuracy skills
•Proven ability to troubleshoot technical issues methodically and get to the root cause
•Experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills

Experience:3-5 yearsFintechSaaSPayments

Education:Bachelor's

Skills:Attention to detailData managementCommunicationCollaborationProblem-solvingBias for actionSelf-motivated

Languages:English

Tech Stack:APIsWebhooksJiraLinearSQLExcelGoogle Sheets

Company Brief

Payabli

Provides an API-first payments infrastructure and monetization platform that enables software companies to embed payment acceptance, issuance, and payment operations tools, plus no-code components to monetize and manage payments at scale.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Payabli

4 months ago

Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Miami

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Handle basic operations and boarding-related support tickets with urgency and ownership
•Dive deep to identify root causes of issues rather than applying surface-level fixes
•Take initiative to resolve problems quickly, even when it means doing the grunt work
•Manage boarding templates, billing configurations and customer communications
•Troubleshoot and resolve boarding errors, including re-boarding when necessary
•Resolve configuration issues to ensure merchants are set up accurately
•Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
•Create detailed development tickets with clear reproduction steps and supporting documentation
•Serve as a bridge between operations and technical teams to expedite issue resolution
•Identify and resolve billing configuration issues
•Troubleshoot billing-related issues and ensure accurate merchant fee structures
•Address funding issues by coordinating with internal teams and processor partners
•Investigate and resolve transaction-related issues with support from technical and processor teams
•Document common issues and solutions to build knowledge base resources
•Identify patterns in recurring problems and suggest process improvements
•Continuously focus on building better internal workflows and processes with cross-functional teams
•Partner with internal teams to streamline operations and eliminate inefficiencies
•Take ownership of process gaps and drive improvements from identification through implementation

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote Work

Key Requirements

•Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
•3-5 years of experience in operations, quality assurance, data entry, or related analytical role
•Strong attention to detail with excellent data accuracy skills
•Proven ability to troubleshoot technical issues methodically and get to the root cause
•Experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills

Experience:3-5 yearsFintechSaaSPayments

Education:Bachelor's

Skills:Attention to detailData managementCommunicationCollaborationProblem-solvingBias for actionSelf-motivated

Languages:English

Tech Stack:APIsWebhooksJiraLinearSQLExcelGoogle Sheets

Company Brief

Payabli

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor