Mastercard

3 days ago

Product Operations Specialist-2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own customer-facing communications for Mastercard’s Cross-Border Services, ensuring timely and accurate updates about product changes, service issues, and operational enhancements. Partner with product, technical, and regional teams to align on readiness. Monitor shared mailboxes and Salesforce Service Cloud to triage and escalate inquiries, draft and publish communications under governance and compliance workflows, and analyze customer feedback to continuously improve communication effectiveness.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop and manage internal and external communications for product updates, service changes, and operational enhancements.
•Collaborate with product, technical, and regional teams to ensure alignment and readiness for customer-facing communications.
•Monitor shared mailboxes and ticketing systems (e.g., Salesforce Service Cloud) to triage and escalate customer inquiries.
•Draft, review, and publish customer communications according to governance workflows and compliance standards.
•Track and analyze customer feedback and ensure documentation and lifecycle management of customer-facing content.

Key Requirements

•4–6 years of experience in customer support, communications, or operations in financial services or technology.
•Strong written and verbal communication skills in English, with ability to rewrite content into customer-friendly language.
•Proficiency in Excel, SharePoint, and MS Teams.
•Ability to prioritize and manage multiple tasks concurrently while meeting deadlines.
•Familiarity with APIs and proof-reading/editing documents is a plus.

Experience:4-6 yearsFinancial servicesTechnologyCustomer supportCommunicationsOperations

Skills:CommunicationAttention to detailOrganizationPrioritizationTeamwork

Languages:English

Tech Stack:Salesforce Service CloudExcelSharePointMS TeamsSplunkAPIs

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 days ago

Product Operations Specialist-2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop and manage internal and external communications for product updates, service changes, and operational enhancements.
•Collaborate with product, technical, and regional teams to ensure alignment and readiness for customer-facing communications.
•Monitor shared mailboxes and ticketing systems (e.g., Salesforce Service Cloud) to triage and escalate customer inquiries.
•Draft, review, and publish customer communications according to governance workflows and compliance standards.
•Track and analyze customer feedback and ensure documentation and lifecycle management of customer-facing content.

Key Requirements

•4–6 years of experience in customer support, communications, or operations in financial services or technology.
•Strong written and verbal communication skills in English, with ability to rewrite content into customer-friendly language.
•Proficiency in Excel, SharePoint, and MS Teams.
•Ability to prioritize and manage multiple tasks concurrently while meeting deadlines.
•Familiarity with APIs and proof-reading/editing documents is a plus.

Experience:4-6 yearsFinancial servicesTechnologyCustomer supportCommunicationsOperations

Skills:CommunicationAttention to detailOrganizationPrioritizationTeamwork

Languages:English

Tech Stack:Salesforce Service CloudExcelSharePointMS TeamsSplunkAPIs

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor