Product Operations Specialist-2

Mastercard
Pune
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 4-6 yearsSkills: ["Communication","Attention to detail","Organization","Prioritization","Teamwork"]

Own customer-facing communications for Mastercard’s Cross-Border Services, ensuring timely and accurate updates about product changes, service issues, and operational enhancements. Partner with product, technical, and regional teams to align on readiness. Monitor shared mailboxes and Salesforce Service Cloud to triage and escalate inquiries, draft and publish communications under governance and compliance workflows, and analyze customer feedback to continuously improve communication effectiveness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mastercard
Mastercard
1 month ago

Product Operations Specialist-2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Own customer-facing communications for Mastercard’s Cross-Border Services, ensuring timely and accurate updates about product changes, service issues, and operational enhancements. Partner with product, technical, and regional teams to align on readiness. Monitor shared mailboxes and Salesforce Service Cloud to triage and escalate inquiries, draft and publish communications under governance and compliance workflows, and analyze customer feedback to continuously improve communication effectiveness.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Develop and manage internal and external communications for product updates, service changes, and operational enhancements.
  • •Collaborate with product, technical, and regional teams to ensure alignment and readiness for customer-facing communications.
  • •Monitor shared mailboxes and ticketing systems (e.g., Salesforce Service Cloud) to triage and escalate customer inquiries.
  • •Draft, review, and publish customer communications according to governance workflows and compliance standards.
  • •Track and analyze customer feedback and ensure documentation and lifecycle management of customer-facing content.

Key Requirements

  • •4–6 years of experience in customer support, communications, or operations in financial services or technology.
  • •Strong written and verbal communication skills in English, with ability to rewrite content into customer-friendly language.
  • •Proficiency in Excel, SharePoint, and MS Teams.
  • •Ability to prioritize and manage multiple tasks concurrently while meeting deadlines.
  • •Familiarity with APIs and proof-reading/editing documents is a plus.
Experience:4-6 yearsFinancial servicesTechnologyCustomer supportCommunicationsOperations
Skills:CommunicationAttention to detailOrganizationPrioritizationTeamwork
Languages:English
Tech Stack:Salesforce Service CloudExcelSharePointMS TeamsSplunkAPIs

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor