Adidas

1 month ago

Specialist GBS Acct & Sales Ops (Maternity Cover) (Porto, 13, PT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide Account operations support to assigned customers in the market, ensuring reliable, adequate customer service levels and collaborating with Sales, AS&O Team, Finance and Order Fulfilment. Manage orders, backlogs, returns, and customer master updates while coordinating with internal/external teams to meet sales objectives and drive customer satisfaction.

Location: Porto

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Provide Account operations support to all assigned customers in specific market.
•Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and provide information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
•Work in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with backlogs, cancellations, launches, pre-pack promotions, returns and complaints, and order changes.
•Perform order book management by recording and managing all types of orders; manage deliveries to ensure timely and complete delivery, including order prioritization in compliance with sales guidelines.
•Work in close collaboration with dedicated customer portfolio, performing calls and sharing information with sales.

Key Requirements

•2+ years’ experience in providing customer support in the field of customer service, sales or logistics.
•Bachelor's degree is a plus.
•Strong Customer Service focus and excellent communication skills.
•Advanced English knowledge (written and spoken).
•Advanced working knowledge of MS Office, SAP/CRM, and Business Objects

Experience:2+ yearsRetailFashionConsumer goodsApparelSportswear

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkTime management

Languages:EnglishPortuguese

Tech Stack:MS OfficeSAPCRMBusiness Objects

Company Brief

Adidas

Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Adidas

1 month ago

Specialist GBS Acct & Sales Ops (Maternity Cover) (Porto, 13, PT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Porto

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Provide Account operations support to all assigned customers in specific market.
•Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and provide information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
•Work in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with backlogs, cancellations, launches, pre-pack promotions, returns and complaints, and order changes.
•Perform order book management by recording and managing all types of orders; manage deliveries to ensure timely and complete delivery, including order prioritization in compliance with sales guidelines.
•Work in close collaboration with dedicated customer portfolio, performing calls and sharing information with sales.

Key Requirements

•2+ years’ experience in providing customer support in the field of customer service, sales or logistics.
•Bachelor's degree is a plus.
•Strong Customer Service focus and excellent communication skills.
•Advanced English knowledge (written and spoken).
•Advanced working knowledge of MS Office, SAP/CRM, and Business Objects

Experience:2+ yearsRetailFashionConsumer goodsApparelSportswear

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkTime management

Languages:EnglishPortuguese

Tech Stack:MS OfficeSAPCRMBusiness Objects

Company Brief

Adidas

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor