First Horizon

1 month ago

Treasury Management Technical Support II- Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support for Treasury Management clients by handling inbound calls, resolving issues on the first contact, and assisting users with TM services. Maintain advanced product and tools knowledge from both end-user and technical perspectives, stay current on system and product enhancements, and deliver needs-based recommendations to strengthen banking relationships. Ensure compliance with bank audit/security policies and partner with Sales, Product, and Implementation teams to track issues and support training.

Location: Memphis, New Orleans, Dallas, Raleigh, Naples, Orlando, Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take incoming calls to fulfill servicing requests and provide technical assistance.
•Resolve issues quickly to build rapport and deepen client relationships.
•Maintain advanced knowledge of Treasury Management tools and services from end-user and technical perspectives.
•Make needs-based product recommendations and provide client training on TM products.
•Ensure compliance with audit and security policies and track client issues for improvements or risk management.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsa401kParental LeaveMentor Program

Key Requirements

•Bachelor’s degree (BA/BS) and 3 to 4 years of related experience and/or training.
•Excellent written and verbal communication skills, including telephone skills.
•Strong interpersonal skills and ability to manage technical issues.
•Knowledge of commercial banking products, including Treasury Management products and services.
•Strong commitment to client satisfaction.

Experience:3-4 yearsCommercial bankingTreasury management

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingClient focusProfessionalism

Certifications:CTPCCMAAP

Company Brief

First Horizon

Provides commercial and consumer banking services, wealth management, and treasury solutions through First Horizon Bank. Serves individuals, businesses, and institutions across the southeastern United States with lending, deposits, and financial advisory products.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Memphis, United States

Founded: 1864

Website LinkedIn

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First Horizon

1 month ago

Treasury Management Technical Support II- Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Memphis, New Orleans, Dallas, Raleigh, Naples, Orlando, Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take incoming calls to fulfill servicing requests and provide technical assistance.
•Resolve issues quickly to build rapport and deepen client relationships.
•Maintain advanced knowledge of Treasury Management tools and services from end-user and technical perspectives.
•Make needs-based product recommendations and provide client training on TM products.
•Ensure compliance with audit and security policies and track client issues for improvements or risk management.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsa401kParental LeaveMentor Program

Key Requirements

•Bachelor’s degree (BA/BS) and 3 to 4 years of related experience and/or training.
•Excellent written and verbal communication skills, including telephone skills.
•Strong interpersonal skills and ability to manage technical issues.
•Knowledge of commercial banking products, including Treasury Management products and services.
•Strong commitment to client satisfaction.

Experience:3-4 yearsCommercial bankingTreasury management

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingClient focusProfessionalism

Certifications:CTPCCMAAP

Company Brief

First Horizon

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Memphis, United States

Founded: 1864

Website LinkedIn