2 days ago

Quality & Training Specialist - AIS - Japanese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Conduct analytical audits of human content moderation to ensure accuracy and compliance with Trust & Safety and data protection standards, tracking performance targets like accuracy, RCA, and appeal success rates. Lead Root Cause Analysis into recurring quality issues, validate “golden sets,” and run calibration sessions to align moderation teams. Use QA dashboards and AI to produce weekly/monthly reporting, and help roll out policy and training updates to BPO staff.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Conduct regular analytical audits of human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting audit targets (Accuracy, RCA, Appeal success rates).
•Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), identify error patterns, and translate findings into actionable feedback for guidelines and operations teams.
•Interpret and curate safety policies for complex, ambiguous, or high-risk cases, including validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders to drive global quality goals.
•Leverage AI and QA tools to generate weekly/monthly reports on accuracy, error trends, and policy gaps, and support training rollouts for new policy and operational guideline updates.

Key Requirements

•1+ year of experience conducting analytical audits, tracking quality targets, and maintaining data integrity in a trust & safety or high-volume operational environment.
•Strong ownership and problem-solving skills, including Root Cause Analysis (RCA), identifying error patterns, and proposing process optimizations to reduce errors while maintaining moderation speed.
•Deep understanding of content policies and SOPs, with the ability to make judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions, deliver training, and align stakeholders on global quality goals.
•Fluency in Japanese (required) and English, plus data visualization/reporting skills and the ability to use QA/calibration tools and AI to streamline workflows.

Experience:1+ years

Skills:Problem-solvingOwnershipAttention to detailStakeholder managementSelf-motivation

Languages:JapaneseEnglish

Tech Stack:AIQA dashboardsRCA toolsCalibration platformsData visualization

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist - AIS - Japanese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Conduct regular analytical audits of human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting audit targets (Accuracy, RCA, Appeal success rates).
•Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), identify error patterns, and translate findings into actionable feedback for guidelines and operations teams.
•Interpret and curate safety policies for complex, ambiguous, or high-risk cases, including validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders to drive global quality goals.
•Leverage AI and QA tools to generate weekly/monthly reports on accuracy, error trends, and policy gaps, and support training rollouts for new policy and operational guideline updates.

Key Requirements

•1+ year of experience conducting analytical audits, tracking quality targets, and maintaining data integrity in a trust & safety or high-volume operational environment.
•Strong ownership and problem-solving skills, including Root Cause Analysis (RCA), identifying error patterns, and proposing process optimizations to reduce errors while maintaining moderation speed.
•Deep understanding of content policies and SOPs, with the ability to make judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions, deliver training, and align stakeholders on global quality goals.
•Fluency in Japanese (required) and English, plus data visualization/reporting skills and the ability to use QA/calibration tools and AI to streamline workflows.

Experience:1+ years

Skills:Problem-solvingOwnershipAttention to detailStakeholder managementSelf-motivation

Languages:JapaneseEnglish

Tech Stack:AIQA dashboardsRCA toolsCalibration platformsData visualization

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn