Associate Manager, Customer Support

Autodesk
Denver
Workplace: HybridFull timeUSD 65,500 - 117,370 annuallyFunction: Customer Support (Service Desk)Experience: 2-3 yearsSkills: ["Leadership","Coaching","Data-driven decision-making","Communication","Integrity"]

Lead and develop a team on Autodesk’s Digital Support Team, driving exceptional customer support experiences through coaching, performance management, and continuous improvement. Own day-to-day operations, staffing, escalations, and measurable service outcomes using performance data and customer feedback. Partner across Autodesk to improve both customer and employee experience, contribute to cross-functional initiatives, and shape team strategy while staying grounded in empathy, accountability, and growth.

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FursaFursa
Autodesk
Autodesk
13 hours ago

Associate Manager, Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead and develop a team on Autodesk’s Digital Support Team, driving exceptional customer support experiences through coaching, performance management, and continuous improvement. Own day-to-day operations, staffing, escalations, and measurable service outcomes using performance data and customer feedback. Partner across Autodesk to improve both customer and employee experience, contribute to cross-functional initiatives, and shape team strategy while staying grounded in empathy, accountability, and growth.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Customer Support Associates with clear expectations and accountability.
  • •Own team performance by monitoring results, recognizing strong performance, and addressing performance gaps through coaching and feedback.
  • •Hire, onboard, and support ongoing growth for associates through career conversations and development planning.
  • •Manage day-to-day team operations, including workload, coverage, priorities, and resources to deliver consistent customer experience.
  • •Use performance data, customer feedback, and operational insights to identify training needs and drive continuous improvement.
Travel: Low travel

Pay and Benefits

Salary: USD 65,500 - 117,370 annually
Equity and Bonus:Equity

Key Requirements

  • •2-3+ years of demonstrated leadership experience through people management, coaching/mentorship, or team leadership.
  • •Ability to drive individual and team performance against metrics and business goals using coaching, data, and operational insights.
  • •Strong coaching and feedback skills to support employee development, performance, and engagement.
  • •Proven ability to manage competing priorities while maintaining high customer service standards.
  • •Technical mindset and understanding of customer support principles; committed to continuous improvement of people, processes, and training.
Experience:2-3 yearsCustomer supportPeople management
Skills:LeadershipCoachingData-driven decision-makingCommunicationIntegrity

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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