Key Account Manager - Regional Enterprise

Delivery Hero
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Relationship management","Negotiation","Commercial acumen","Data-driven planning","Stakeholder communication"]

Own end-to-end relationships with enterprise restaurant groups across Singapore and Malaysia, serving as the main commercial contact and running regular QBRs to align on KPIs and growth plans. Drive retention, upsell, cross-sell, and multi-year renewals by expanding adoption of TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage). Monitor account health and churn risks, coordinate success plans with internal teams, and maintain CRM and forecast reporting.

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Delivery Hero
Delivery Hero
2 days ago

Key Account Manager - Regional Enterprise

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Job Summary

Own end-to-end relationships with enterprise restaurant groups across Singapore and Malaysia, serving as the main commercial contact and running regular QBRs to align on KPIs and growth plans. Drive retention, upsell, cross-sell, and multi-year renewals by expanding adoption of TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage). Monitor account health and churn risks, coordinate success plans with internal teams, and maintain CRM and forecast reporting.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end relationships with key enterprise restaurant groups across Singapore and Malaysia, acting as the main commercial contact and conducting regular QBRs.
  • •Identify upsell and cross-sell opportunities across TabSquare’s suite and structure multi-outlet rollouts with internal partners.
  • •Negotiate renewals and multi-year agreements to expand share of wallet and improve account profitability.
  • •Monitor account health and product usage to anticipate churn risks, and build joint success plans to drive measurable outcomes.
  • •Maintain accurate CRM records and renewal dates, and prepare monthly business reviews and performance reports while supporting regional planning and forecasting.

Key Requirements

  • •5–8 years of B2B account management, key account, or enterprise sales experience, preferably in SaaS, Payments, or F&B Tech.
  • •Proven ability managing multi-location clients and driving retention and upsell with strong commercial and relationship skills.
  • •Experience handling cross-border or regional accounts across Singapore and Malaysia (or other Asian markets).
  • •Proficiency with CRM tools such as Salesforce or Pipedrive, and comfort with data-driven account planning and presentations.
  • •Self-driven, structured approach to managing complex enterprise relationships with multiple decision-makers.
Experience:5-8 yearsB2BSaaSPaymentsF&B TechEnterprise salesKey account managementCRMMulti-location clients
Skills:Relationship managementNegotiationCommercial acumenData-driven planningStakeholder communication
Languages:English
Tech Stack:SmartQRKioskPaymentsSmartEngageSalesforcePipedriveCRMQBRCRM recordsGMV

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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