Senior Associate, Product Management - Customer Resiliency, Payments and Offers Capabilities

Discover Financial
Richmond, Chicago, New York
Full timeUSD 111,200 - 126,900 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communicating complex ideas","Influencing stakeholders","Driving execution","Organized","Multitasking","Prioritizing","Collaborating cross-functionally","Customer-focused","Learning mindset","Team collaboration"]

Lead Third Party Offers within the Customer Resiliency space, shaping partner-facing offer programs that help customers resolve outstanding balances through external channels. Architect functional enhancements and destination-state capabilities for a third-party offers ecosystem, driving seamless integrations, transparency, and flexible functionality. Partner with designers, technologists, data scientists, and SMEs while serving as product lead for an engineering squad to deliver agile, high-impact solutions to market.

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Discover Financial
Discover Financial
5 days ago

Senior Associate, Product Management - Customer Resiliency, Payments and Offers Capabilities

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead Third Party Offers within the Customer Resiliency space, shaping partner-facing offer programs that help customers resolve outstanding balances through external channels. Architect functional enhancements and destination-state capabilities for a third-party offers ecosystem, driving seamless integrations, transparency, and flexible functionality. Partner with designers, technologists, data scientists, and SMEs while serving as product lead for an engineering squad to deliver agile, high-impact solutions to market.
Location: Richmond, Chicago, New York
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as Senior Associate Product Manager for Third Party Offers, delivering targeted offer programs for customers working with external partners across their lifecycle.
  • •Break down business epics into features and user stories, driving work toward MVP validation and well-defined acceptance criteria.
  • •Use hypothesis-driven assessment of data to prioritize and ensure products deliver real business value and address customer needs.
  • •Own and prioritize product development roadmaps, managing risk and ensuring required processes and procedures are followed.
  • •Work autonomously in an agile environment with designers, technologists, data scientists, and SMEs to evolve partner-facing experiences and ecosystem capabilities.

Pay and Benefits

Salary: USD 111,200 - 126,900 annually
Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 1 year of product management experience, or 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
  • •Bachelor’s degree in computer science or engineering (preferred).
  • •1+ years translating business strategy or analysis into consumer-facing digital products.
  • •1+ years working with cross-functional teams as a product owner in an agile development process.
Education:Bachelor's in computer science or engineering
Skills:Communicating complex ideasInfluencing stakeholdersDriving executionOrganizedMultitaskingPrioritizingCollaborating cross-functionallyCustomer-focusedLearning mindsetTeam collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn