NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users for devices, applications, and processes. Log, update, and escalate support issues, and support end-user IT onboarding. Coordinate with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. Work in a 24/7 rotational shift environment with in-office attendance in Bangalore.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT service desk support, guidance, and training for end-users.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements across IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work as a team player.
•Strong troubleshooting, bug-finding, and resolution skills.
•Comfortable working with various stakeholders and ability to work independently in a global team.
•IT troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingStakeholder managementIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT