Airtable

4 weeks ago

Program Manager, Community (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Program Manager for Airtable Community leading scalable initiatives across Builder Crews, engagement programs, and operations. Drives AI-enabled community learning, partners with Product/Marketing/CS, builds playbooks, dashboards, and scalable processes to expand in-person events and regional/sector-based communities while measuring impact.

Location: United States

Workplace: Remote

Employment Type: Contract · 12 months

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Scale Airtable Builder Crews (User Groups) by recruiting, onboarding, and supporting leaders; develop playbooks, templates, and operational processes for local events; partner with internal teams on promotion, measurement, and follow-up; create scalable systems for leaders to run programs; identify opportunities to launch new regional or persona-based crews.
•Drive Community Engagement by enabling customers to learn from one another and deepen Airtable relationships; support engagement across community and social channels; expand Airtable presence on Reddit and other platforms; identify and amplify customer stories, best practices, and AI use cases; develop campaigns that foster participation and advocacy; monitor health metrics and recommend improvements.
•Improve Community Operations by building the operational foundation for growing programs; manage operations, documentation, reporting, and workflows; maintain systems, dashboards, and processes; support launches and cross-functional initiatives; identify opportunities to automate manual work and improve efficiency; create scalable frameworks for team growth.
•Collaborate with Product, Marketing, Customer Success, Education and other stakeholders to ensure alignment and impact of community programs.
•Measure and optimize program performance through data-driven insights and iterative improvements.

Pay and Benefits

Salary: USD 60 - 80 hourly

Key Requirements

•3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
•Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
•An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work: able to articulate how AI has improved productivity, quality, throughput, or business outcomes.
•Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
•Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.

Experience:3-7 yearsSaaS

Skills:CommunicationLeadershipProblem-solvingCollaborationAnalytical

Languages:English

Tech Stack:AirtableAIRedditCommunity platforms

Company Brief

Airtable

Provides a low-code/no-code cloud-based relational database and collaboration platform that lets teams build custom apps, workflows, and automated processes without heavy engineering. Combines spreadsheet familiarity with database power for business users.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Airtable

4 weeks ago

Program Manager, Community (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Contract · 12 months

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Scale Airtable Builder Crews (User Groups) by recruiting, onboarding, and supporting leaders; develop playbooks, templates, and operational processes for local events; partner with internal teams on promotion, measurement, and follow-up; create scalable systems for leaders to run programs; identify opportunities to launch new regional or persona-based crews.
•Drive Community Engagement by enabling customers to learn from one another and deepen Airtable relationships; support engagement across community and social channels; expand Airtable presence on Reddit and other platforms; identify and amplify customer stories, best practices, and AI use cases; develop campaigns that foster participation and advocacy; monitor health metrics and recommend improvements.
•Improve Community Operations by building the operational foundation for growing programs; manage operations, documentation, reporting, and workflows; maintain systems, dashboards, and processes; support launches and cross-functional initiatives; identify opportunities to automate manual work and improve efficiency; create scalable frameworks for team growth.
•Collaborate with Product, Marketing, Customer Success, Education and other stakeholders to ensure alignment and impact of community programs.
•Measure and optimize program performance through data-driven insights and iterative improvements.

Pay and Benefits

Salary: USD 60 - 80 hourly

Key Requirements

•3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
•Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
•An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work: able to articulate how AI has improved productivity, quality, throughput, or business outcomes.
•Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
•Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.

Experience:3-7 yearsSaaS

Skills:CommunicationLeadershipProblem-solvingCollaborationAnalytical

Languages:English

Tech Stack:AirtableAIRedditCommunity platforms

Company Brief

Airtable

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn