Customer Experience Specialist - Accounting

Serve as a first point of contact for small business owners, bookkeepers, and accountants using Xero accounting tools. You’ll support customers through proactive outreach and day-to-day conversations across phone, email, and chat, using strong accounting fundamentals to resolve issues and guide next steps. Join the Customer Experience team to help manage cases in Salesforce, run outreach campaigns, deepen accounting knowledge, and explore how generative AI can improve support.