Rental Coordinator

EquipmentShare
Seattle
Workplace: OnsiteFull time19.5 - 30 hourlyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Interpersonal skills","Problem-solving","Relationship building","Adaptability"]

Manage the rental experience for customers by responding to inbound leads, guiding customers through the rental process, and ensuring they get the right equipment at the right time. Build and maintain relationships with contractors and construction principals, educate customers on how EquipmentShare saves money and improves efficiency, and quickly resolve inquiries, requests, and complaints. Use customer feedback and market insights to help develop sales strategies that grow market share and improve the customer experience.

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EquipmentShare
EquipmentShare
6 days ago

Rental Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage the rental experience for customers by responding to inbound leads, guiding customers through the rental process, and ensuring they get the right equipment at the right time. Build and maintain relationships with contractors and construction principals, educate customers on how EquipmentShare saves money and improves efficiency, and quickly resolve inquiries, requests, and complaints. Use customer feedback and market insights to help develop sales strategies that grow market share and improve the customer experience.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Respond to inbound leads and guide customers through the EquipmentShare rental process
  • •Build relationships with contractors and construction company principals, educating customers on ways EquipmentShare can help
  • •Maintain and nurture existing customer relationships to ensure customers are satisfied and supported
  • •Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
  • •Develop sales strategies and techniques to increase market share and improve customer experience

Pay and Benefits

Salary: 19.5 - 30 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kGym MembershipReimbursementsWellness StipendPaid Volunteer

Key Requirements

  • •High school diploma (or equivalent)
  • •Strong interpersonal and problem-solving skills with a customer-first mindset
  • •Experience building, nurturing, and maintaining customer relationships throughout the rental process
  • •Ability to adapt to a fast-paced growing company and stay educated on EquipmentShare products and services
  • •Care and persistence in listening to customers and solving their problems
Education:High School
Skills:Customer focusInterpersonal skillsProblem-solvingRelationship buildingAdaptability
Languages:English
Tech Stack:T3 technologyProprietary T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn