Zoom Video Communications

4 days ago

Head of Sales Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead end-to-end revenue planning and the forecasting operating model that powers Zoom’s go-to-market execution. Own pipeline analytics and deal inspection to give leadership clear visibility into performance, risk, and opportunity. Drive Customer Success Operations with renewal and churn analytics, account health scoring, and expansion insights. Partner cross-functionally across Sales, Finance, HR, Marketing, and Data & Automation to operationalize compensation plans, improve funnel conversion, and leverage AI-driven productivity across the revenue organization.

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Seniority: Sr. Director level

Key Responsibilities

•Own end-to-end revenue planning (annual planning, segmentation, territory design, capacity modeling, quota setting, investment allocation) to execute Zoom’s go-to-market plan.
•Operate the forecasting model and pipeline analytics infrastructure, building disciplined processes to provide leadership visibility into performance, risk, and opportunity.
•Drive Customer Success Operations including renewal models, churn analysis, account health scoring, adoption metrics, and expansion analytics.
•Partner with Sales, Finance, HR, Marketing, and Data & Automation to operationalize compensation plans, pipeline generation, funnel conversion, and AI-driven productivity improvements.
•Design and improve sales processes, CRM governance, operating rhythms, and rules of engagement across the revenue organization.

Pay and Benefits

Salary: USD 184,300 - 403,200

Equity and Bonus:Equity

Key Requirements

•Significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment.
•Expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting to build scalable go-to-market frameworks.
•Ability to build and manage forecasting models, pipeline analytics, and deal inspection processes for executive-level revenue visibility.
•Experience designing and improving sales processes, CRM governance, operating rhythms, and rules of engagement in complex revenue organizations.
•Experience developing and operationalizing sales compensation plans, incentive structures, commission rules, and performance tracking.

Experience:B2B SaaSEnterprise softwareGo-to-marketRevenue operationsSales operations

Skills:Cross-functional alignmentData-driven decision-makingProcess designLeadershipStakeholder communication

Tech Stack:AIAutomationCRM

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

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Zoom Video Communications

4 days ago

Head of Sales Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Seniority: Sr. Director level

Key Responsibilities

•Own end-to-end revenue planning (annual planning, segmentation, territory design, capacity modeling, quota setting, investment allocation) to execute Zoom’s go-to-market plan.
•Operate the forecasting model and pipeline analytics infrastructure, building disciplined processes to provide leadership visibility into performance, risk, and opportunity.
•Drive Customer Success Operations including renewal models, churn analysis, account health scoring, adoption metrics, and expansion analytics.
•Partner with Sales, Finance, HR, Marketing, and Data & Automation to operationalize compensation plans, pipeline generation, funnel conversion, and AI-driven productivity improvements.
•Design and improve sales processes, CRM governance, operating rhythms, and rules of engagement across the revenue organization.

Pay and Benefits

Salary: USD 184,300 - 403,200

Equity and Bonus:Equity

Key Requirements

•Significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment.
•Expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting to build scalable go-to-market frameworks.
•Ability to build and manage forecasting models, pipeline analytics, and deal inspection processes for executive-level revenue visibility.
•Experience designing and improving sales processes, CRM governance, operating rhythms, and rules of engagement in complex revenue organizations.
•Experience developing and operationalizing sales compensation plans, incentive structures, commission rules, and performance tracking.

Experience:B2B SaaSEnterprise softwareGo-to-marketRevenue operationsSales operations

Skills:Cross-functional alignmentData-driven decision-makingProcess designLeadershipStakeholder communication

Tech Stack:AIAutomationCRM

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn