Counter Sales Associate

Ferguson
California
Workplace: OnsiteFull timeUSD 25.04 - 35.03 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Customer focus","Problem-solving","Organizational skills","Self-motivation"]

Help plumbing and HVAC contractor customers by recommending the right products, answering questions, and driving counter and phone/email sales. Use product knowledge, catalogs, computer systems, and manufacturer databases to provide accurate part information, process transactions, and support special orders, back-orders, and delivery timelines. Collaborate with Outside Sales to grow accounts while maintaining a professional, organized counter environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Help plumbing and HVAC contractor customers by recommending the right products, answering questions, and driving counter and phone/email sales. Use product knowledge, catalogs, computer systems, and manufacturer databases to provide accurate part information, process transactions, and support special orders, back-orders, and delivery timelines. Collaborate with Outside Sales to grow accounts while maintaining a professional, organized counter environment.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Use plumbing, HVAC, and related product knowledge to guide customer purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions and manage special orders, back-orders, and delivery timelines while collaborating with Outside Sales Associates.

Pay and Benefits

Salary: USD 25.04 - 35.03 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1–3 years of experience in customer service or sales, with plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:1-3 years
Skills:CommunicationCustomer focusProblem-solvingOrganizational skillsSelf-motivation

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn