Customer Success Manager, SME & Growth

Design, deliver, and continuously improve new-employee training programs for the SME & Growth business team, helping hires quickly understand the company, products, and role requirements. Build and maintain a training framework covering product/industry knowledge, systems tools, workflows, communication skills, and case handling. Create and iterate training materials, run online/offline workshops and assessments, collaborate cross-functionally to address capability gaps, and optimize based on exam results, business performance, QA feedback, and learner input.