Service Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 15 - 22 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-first mindset","Empathy","Active listening","Multitasking","Professionalism"]

Deliver exceptional service by answering incoming service calls in a customer-first, empathetic manner. Assist service teams with customer interactions, schedule appointments, route inquiries, and send timely written updates. Coordinate repair requests, perform reminder calls, and contact customers when parts arrive. Support operational compliance by auditing service-related paperwork and logs, while following EH&S requirements and maintaining a clean work area.

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FursaFursa
CarMax
CarMax
1 day ago

Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver exceptional service by answering incoming service calls in a customer-first, empathetic manner. Assist service teams with customer interactions, schedule appointments, route inquiries, and send timely written updates. Coordinate repair requests, perform reminder calls, and contact customers when parts arrive. Support operational compliance by auditing service-related paperwork and logs, while following EH&S requirements and maintaining a clean work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond promptly and professionally to all incoming service calls with a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors with customer interactions as needed.
  • •Schedule service appointments, route calls and inquiries accurately, and deliver written follow-up messages.
  • •Manage repair requests by coordinating appointments, performing reminder calls, and contacting customers when parts arrive.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags; follow EH&S requirements and keep the work area clean and orderly.

Pay and Benefits

Salary: USD 15 - 22 hourly
Perks:Paid LeaveHoliday Pay

Key Requirements

  • •Strong interpersonal and communication skills with a proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions.
  • •Ability to execute standardized service processes while maintaining high customer satisfaction scores.
  • •Proficiency in data entry and record-keeping with intermediate computer skills including spreadsheets.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Customer-first mindsetEmpathyActive listeningMultitaskingProfessionalism
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn