Account Coordinator - Contact Center

Openlane
United States
Workplace: RemoteFull timeUSD 18 - 19 hourlyFunction: Executive & General ManagementExperience: 1+ yearsSkills: ["Detail-oriented","Problem solving","Conflict resolution","Time management","Professional phone etiquette"]

Join the Contact Center team to act as a first-line liaison for client phone and email inquiries, keeping systems updated with accurate notes and follow-ups. You’ll communicate internally on customer requests, help Senior Account Managers with problem solving, and provide conflict resolution while maintaining professional phone etiquette. This fully remote role supports a Monday–Friday schedule and focuses on high-volume, detail-driven customer service.

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FursaFursa
Openlane
Openlane
2 hours ago

Account Coordinator - Contact Center

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join the Contact Center team to act as a first-line liaison for client phone and email inquiries, keeping systems updated with accurate notes and follow-ups. You’ll communicate internally on customer requests, help Senior Account Managers with problem solving, and provide conflict resolution while maintaining professional phone etiquette. This fully remote role supports a Monday–Friday schedule and focuses on high-volume, detail-driven customer service.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Handle client phone and email inquiries as the first impression for customers
  • •Keep all systems updated with accurate notes that guide future interactions
  • •Communicate internally on client requests, including when additional approvals or follow-up are needed
  • •Assist Senior Account Managers in problem solving
  • •Provide conflict resolution as needed while maintaining a professional demeanor

Pay and Benefits

Salary: USD 18 - 19 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveRemote WorkLife InsuranceLong-term Disability

Key Requirements

  • •1+ years of experience in a high-volume customer service role, maintaining 10+ calls per hour
  • •High level of detail-oriented experience to keep systems updated with accurate notes
  • •Comfort working in a call center environment while working remotely
  • •Excellent computer skills with Google Workspace
  • •Strong time management, organizational, and written/verbal communication skills
Experience:1+ years
Skills:Detail-orientedProblem solvingConflict resolutionTime managementProfessional phone etiquette
Tech Stack:Google Workspace

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn