2 days ago

Account Manager, Electronic (TikTok Shop, Malaysia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow relationships with high-potential electronics brands and merchants to drive meaningful GMV. Lead commercial negotiations and develop Joint Business Plans to align deals with campaigns, seasonal priorities, and business goals. Track merchant operational and service performance—such as cancellation/return rates and shipping lead time—to improve conversion and customer experience. Scale merchant growth using standardized incubation and account management programs.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Identify, acquire, and incubate high-potential brands and key merchants that drive significant GMV contribution.
•Develop and maintain merchant relationships, and lead commercial negotiations to secure competitive deals aligned with campaigns and business priorities.
•Identify new collaboration opportunities and formulate Joint Business Plans (JBPs) for merchants’ short-term growth and long-term development.
•Monitor and improve merchant operational and service performance, including cancellation/return rates and shipping lead time, to enhance conversion and customer experience.
•Manage merchant growth at scale using standardized incubation frameworks, account management programs, and operational tools.

Key Requirements

•Bachelor’s degree or above.
•3+ years of relevant experience in e-commerce, account management, or business development.
•Strong interpersonal, stakeholder management, and negotiation skills.
•Detail-oriented, data-sensitive with strong logical thinking and problem-solving abilities.
•Proficient in Microsoft Excel and/or data analysis tools.

Experience:E-commerceAccount managementBusiness development

Education:Bachelor's

Skills:Interpersonal skillsStakeholder managementNegotiationLogical thinkingProblem-solving

Tech Stack:Microsoft Excel

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Account Manager, Electronic (TikTok Shop, Malaysia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Identify, acquire, and incubate high-potential brands and key merchants that drive significant GMV contribution.
•Develop and maintain merchant relationships, and lead commercial negotiations to secure competitive deals aligned with campaigns and business priorities.
•Identify new collaboration opportunities and formulate Joint Business Plans (JBPs) for merchants’ short-term growth and long-term development.
•Monitor and improve merchant operational and service performance, including cancellation/return rates and shipping lead time, to enhance conversion and customer experience.
•Manage merchant growth at scale using standardized incubation frameworks, account management programs, and operational tools.

Key Requirements

•Bachelor’s degree or above.
•3+ years of relevant experience in e-commerce, account management, or business development.
•Strong interpersonal, stakeholder management, and negotiation skills.
•Detail-oriented, data-sensitive with strong logical thinking and problem-solving abilities.
•Proficient in Microsoft Excel and/or data analysis tools.

Experience:E-commerceAccount managementBusiness development

Education:Bachelor's

Skills:Interpersonal skillsStakeholder managementNegotiationLogical thinkingProblem-solving

Tech Stack:Microsoft Excel

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn