Account Manager, Electronic (TikTok Shop, Malaysia)

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Interpersonal skills","Stakeholder management","Negotiation","Logical thinking","Problem-solving"]

Own and grow relationships with high-potential electronics brands and merchants to drive meaningful GMV. Lead commercial negotiations and develop Joint Business Plans to align deals with campaigns, seasonal priorities, and business goals. Track merchant operational and service performance—such as cancellation/return rates and shipping lead time—to improve conversion and customer experience. Scale merchant growth using standardized incubation and account management programs.

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FursaFursa
TikTok
TikTok
1 month ago

Account Manager, Electronic (TikTok Shop, Malaysia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own and grow relationships with high-potential electronics brands and merchants to drive meaningful GMV. Lead commercial negotiations and develop Joint Business Plans to align deals with campaigns, seasonal priorities, and business goals. Track merchant operational and service performance—such as cancellation/return rates and shipping lead time—to improve conversion and customer experience. Scale merchant growth using standardized incubation and account management programs.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify, acquire, and incubate high-potential brands and key merchants that drive significant GMV contribution.
  • •Develop and maintain merchant relationships, and lead commercial negotiations to secure competitive deals aligned with campaigns and business priorities.
  • •Identify new collaboration opportunities and formulate Joint Business Plans (JBPs) for merchants’ short-term growth and long-term development.
  • •Monitor and improve merchant operational and service performance, including cancellation/return rates and shipping lead time, to enhance conversion and customer experience.
  • •Manage merchant growth at scale using standardized incubation frameworks, account management programs, and operational tools.

Key Requirements

  • •Bachelor’s degree or above.
  • •3+ years of relevant experience in e-commerce, account management, or business development.
  • •Strong interpersonal, stakeholder management, and negotiation skills.
  • •Detail-oriented, data-sensitive with strong logical thinking and problem-solving abilities.
  • •Proficient in Microsoft Excel and/or data analysis tools.
Experience:E-commerceAccount managementBusiness development
Education:Bachelor's
Skills:Interpersonal skillsStakeholder managementNegotiationLogical thinkingProblem-solving
Tech Stack:Microsoft Excel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn