Customer Relationship Officer (UAE Nationals)

Emirates NBD
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Presentation","Interpersonal skills","Customer service","Coordination"]

Provide consistently excellent, end-to-end service for Priority Banking customers at the branch, owning customer satisfaction and service quality. Process and follow up on non-financial requests such as transfers, fixed deposits, account maintenance, account opening, card requests, and credit applications. Track and resolve after-sales and CRM cases, coordinate with internal teams to meet turnaround times, and support relationship managers with referrals for financial advice and product needs.

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FursaFursa
Emirates NBD
Emirates NBD
2 months ago

Customer Relationship Officer (UAE Nationals)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide consistently excellent, end-to-end service for Priority Banking customers at the branch, owning customer satisfaction and service quality. Process and follow up on non-financial requests such as transfers, fixed deposits, account maintenance, account opening, card requests, and credit applications. Track and resolve after-sales and CRM cases, coordinate with internal teams to meet turnaround times, and support relationship managers with referrals for financial advice and product needs.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver high-quality service to Priority Banking customers and take ownership of customer satisfaction and service quality.
  • •Process and follow up on non-financial transactions including telegraphic transfers, fixed deposits, account maintenance and opening, credit card applications, retail credit facility applications, and cheque book/debit card requests.
  • •Initiate and track after-sales requests such as loan closures, early settlements, and related service requests.
  • •Coordinate with Compliance and other internal departments to ensure customer requests are completed within required turnaround times.
  • •Maintain and manage trackers/CRM cases for compliance cases, complaints, account and service-related issues, and help resolve customer complaints.

Key Requirements

  • •1–2 years of work experience in banking back-office operations or customer service.
  • •Strong communication, presentation, and interpersonal skills.
  • •Strong English language capability.
  • •Knowledge of regional languages is an advantage.
  • •Ability to process requests efficiently and coordinate with internal teams to meet turnaround times.
Experience:1-2 yearsBanking
Skills:CommunicationPresentationInterpersonal skillsCustomer serviceCoordination
Languages:English

Eligibility

Nationality:UAE National

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
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Glassdoor: 3.5
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