Bilingual Spanish Customer Service- Insurance Billing/Self Pay

Sutherland
Charlotte
Workplace: RemoteFull timeUSD 17.5 - 18.5 hourlyFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: high_schoolSkills: ["Customer service","Communication","Multitasking","Work under pressure","Speed and accuracy"]

Serve as the primary contact for patients calling about self-pay and out-of-pocket medical balances, delivering accurate, high-quality customer service. Resolve financial accounts using approved guidelines while reviewing claim denials, rejections, and underpayments. Work within payer contract rules and insurance eligibility/billing priorities, ensuring strict speed and accuracy metrics. Communicate issues and suggest process improvements to management, applying federal and state compliance requirements such as HIPAA and PCI.

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FursaFursa
Sutherland
Sutherland
20 hours ago

Bilingual Spanish Customer Service- Insurance Billing/Self Pay

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the primary contact for patients calling about self-pay and out-of-pocket medical balances, delivering accurate, high-quality customer service. Resolve financial accounts using approved guidelines while reviewing claim denials, rejections, and underpayments. Work within payer contract rules and insurance eligibility/billing priorities, ensuring strict speed and accuracy metrics. Communicate issues and suggest process improvements to management, applying federal and state compliance requirements such as HIPAA and PCI.
Location: Charlotte
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances.
  • •Resolve financial accounts using approved guidelines while meeting speed and accuracy metrics.
  • •Review claim denials, rejections, and underpayments.
  • •Understand and apply payer contract rules and insurance eligibility/billing priority.
  • •Communicate issues and offer suggestions to management for process improvements.

Pay and Benefits

Salary: USD 17.5 - 18.5 hourly

Key Requirements

  • •High school diploma or GED required; college preferred.
  • •Minimum 3–5 years of work-related experience.
  • •Understand payer contracts, insurance eligibility requirements, and insurance billing priority.
  • •Ability to multitask and work under pressure; excellent verbal and written communication skills.
  • •Minimum typing skills of 60 words per minute while talking and typing; Microsoft Office experience required.
Experience:3-5 yearsHealthcareHospitalCall center
Education:High School
Skills:Customer serviceCommunicationMultitaskingWork under pressureSpeed and accuracy
Languages:EnglishSpanish
Tech Stack:Microsoft OfficeHIPAAPCI CompliancePII/PHI SecuritySMS InvisionI-seriesMeditechEpic

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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