Vantage

1 day ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own the full lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. Serve as the primary point of contact for customers introduced by Sales, becoming a trusted advisor and the voice of the customer internally. Engage technical stakeholders across startups to enterprise, advocate for timely issue resolution and product improvements, and drive measurable customer success outcomes.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
•Become a trusted advisor to customers to ensure they maximize the benefit of the solution.
•Act as the voice of the customer internally to drive timely resolution for support issues and feature enhancement requests.
•Engage effectively across all levels of customer organizations and stakeholder personas with a multi-threaded engagement model.
•Conduct training sessions and present business reviews while soliciting ongoing product feedback.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity401kHealth InsuranceDentalVisionLearning Budget

Key Requirements

•5+ years of customer-centric experience as a Customer Success or Technical Account Manager in B2B tech or SaaS.
•Previous experience with FinOps Cloud Cost Management solutions.
•Strong communication skills and exceptional attention to detail for audiences including CTOs and VPs of Engineering/Infrastructure.
•Manage a broad portfolio of accounts from SMB to large enterprise.
•Ability to empathize with customers, with strong emotional intelligence and a kind approach.

Experience:SaaSB2B techFinOpsCloud computing

Skills:CommunicationAttention to detailEmotional intelligenceEmpathyBias for action

Certifications:FinOps Certified PractitionerFinOps Certified FOCUS AnalystFinOps for AIFinOps Certified EngineerAWS Cloud Practitioner (Foundation)Microsoft Certified (Azure Fundamentals)Google Cloud Digital Leader

Tech Stack:AWSAzureGCPCloud infrastructureMonitoringObservability

Company Brief

Vantage

Builds a cloud-native data platform simplifying analytics and infrastructure operations for teams, offering tools to query, monitor, and manage data workloads with a focus on developer experience and scalability.

Industry: Data Infrastructure

Website

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Vantage

1 day ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
•Become a trusted advisor to customers to ensure they maximize the benefit of the solution.
•Act as the voice of the customer internally to drive timely resolution for support issues and feature enhancement requests.
•Engage effectively across all levels of customer organizations and stakeholder personas with a multi-threaded engagement model.
•Conduct training sessions and present business reviews while soliciting ongoing product feedback.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity401kHealth InsuranceDentalVisionLearning Budget

Key Requirements

•5+ years of customer-centric experience as a Customer Success or Technical Account Manager in B2B tech or SaaS.
•Previous experience with FinOps Cloud Cost Management solutions.
•Strong communication skills and exceptional attention to detail for audiences including CTOs and VPs of Engineering/Infrastructure.
•Manage a broad portfolio of accounts from SMB to large enterprise.
•Ability to empathize with customers, with strong emotional intelligence and a kind approach.

Experience:SaaSB2B techFinOpsCloud computing

Skills:CommunicationAttention to detailEmotional intelligenceEmpathyBias for action

Tech Stack:AWSAzureGCPCloud infrastructureMonitoringObservability

Company Brief

Vantage

Industry: Data Infrastructure

Website