Designer/Researcher

Nava
Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
Workplace: RemoteFull timeUSD 114,000 - 126,000 annuallyFunction: Research & Scientific (R&D)Skills: ["Relentlessly curious","Empathetic","Collaborative","Detail-oriented","Strategic thinking"]

Drive service design and user research for government-facing digital products used by millions of Americans. You’ll collaborate with multidisciplinary teams to move from concept to production—running qualitative and quantitative research, synthesizing findings, developing research plans and user interviews, and prototyping to champion accessible, empathetic user needs.

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Nava
Nava
10 hours ago

Designer/Researcher

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Last checked: 9 hours agoStatus: Live

Job Summary

Drive service design and user research for government-facing digital products used by millions of Americans. You’ll collaborate with multidisciplinary teams to move from concept to production—running qualitative and quantitative research, synthesizing findings, developing research plans and user interviews, and prototyping to champion accessible, empathetic user needs.
Location: Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Apply a service design mindset to challenges with a focus on user needs.
  • •Run quantitative and qualitative user research and share findings with collaborators.
  • •Develop research ideas from concept to production, including planning and conducting user interviews.
  • •Collaborate with multidisciplinary product teams and government staff to drive service-level changes to product direction.
  • •Maintain order and focus when working across complex stakeholder ecosystems with different working styles and norms.

Pay and Benefits

Salary: USD 114,000 - 126,000 annually
Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401k MatchRemote WorkAnnual BonusParental LeaveWellness StipendLearning BudgetPaid Leave

Key Requirements

  • •At least two years of experience as a service designer or researcher working with product teams.
  • •Experience mapping and driving systemic improvements in complex service environments.
  • •Depth of experience conducting, synthesizing, and communicating qualitative research.
  • •Understanding of web and mobile user interface design best practices.
  • •Ability to think strategically about trade-offs and short- vs. long-term benefits.
Skills:Relentlessly curiousEmpatheticCollaborativeDetail-orientedStrategic thinking
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Security clearance

Company Brief

Nava
Nava is a public benefit corporation that builds digital tools and services to improve healthcare enrollment, administration, and consumer experience for government agencies, health plans, and providers, focusing on accessible, user-centered technology for public programs.
Industry: HealthTech
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