Customer Success Manager V

Samsara
Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Problem solving","Leadership","Cross-functional collaboration"]

Senior Strategic Customer Success Manager role guiding Samsara’s largest, most complex customers to drive multi-year transformation using the IoT platform. Remote (US only, excluding SF Bay Area, NYC, DC) with cross-functional work across Product, Support, Sales, and Finance. Requires 10+ years in strategic CS/consulting, enterprise SaaS experience, and ability to influence C-level stakeholders.

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FursaFursa
Samsara
Samsara
7 months ago

Customer Success Manager V

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Senior Strategic Customer Success Manager role guiding Samsara’s largest, most complex customers to drive multi-year transformation using the IoT platform. Remote (US only, excluding SF Bay Area, NYC, DC) with cross-functional work across Product, Support, Sales, and Finance. Requires 10+ years in strategic CS/consulting, enterprise SaaS experience, and ability to influence C-level stakeholders.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Strategic customer leader for our largest and most complex customers across sectors, including global engagements
  • •Ensure customers increase safety, efficiency, and sustainability with our IoT platform
  • •Create joint success plans with objectives, metrics, timelines, and remove barriers to value
  • •Lead executive business reviews with customer decision makers and Samsara executives to align on goals
  • •Collaborate with cross-functional teams (Product, Support, Finance) to drive progress on customer requests
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible Working

Key Requirements

  • •10+ years in a senior Strategic Customer Success, account management, or strategic consulting role
  • •Experience supporting Enterprise SaaS and/or Fortune 500 companies
  • •Strong priority management and high emotional intelligence; demanding position with high internal visibility
  • •Experience consulting customers on enterprise transformation programs with cross-functional stakeholders
  • •Demonstrated ability to present to and influence C-level audiences
Experience:10+ yearsEnterprise SaaSFortune 500Customer success
Education:Bachelor's
Skills:CommunicationRelationship buildingProblem solvingLeadershipCross-functional collaboration
Languages:English
Tech Stack:IoTSamsara platform

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn