Principal Product Manager - AI Concierge & Growth

Wise
London
Workplace: OnsiteFull timeGBP 120,000 - 155,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Customer obsession","First-principles thinking","Cross-functional collaboration","Experimentation","Decision-making with data"]

Lead Wise’s Send Activation strategy by shaping an AI Assistant into an agentic concierge that guides customers from chat to conversational transfer setup. Create route-by-route activation experiences (e.g., GBP→EUR) using insights from assistant interactions, data, design, and experimentation. Partner with platform, regional teams, compliance, engineering, and vendors to scale AI-first conversational banking experiences with measurable improvements in send conversion and customer effort.

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FursaFursa
Wise
Wise
3 days ago

Principal Product Manager - AI Concierge & Growth

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead Wise’s Send Activation strategy by shaping an AI Assistant into an agentic concierge that guides customers from chat to conversational transfer setup. Create route-by-route activation experiences (e.g., GBP→EUR) using insights from assistant interactions, data, design, and experimentation. Partner with platform, regional teams, compliance, engineering, and vendors to scale AI-first conversational banking experiences with measurable improvements in send conversion and customer effort.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own AI Assistant and route-by-route activation strategy, finding synergies between assistant insights and core product improvements.
  • •Shape the AI Assistant into an agentic concierge, defining the path from chat to conversational transfer setup and scaling interaction mediums beyond the app (e.g., MCPs).
  • •Create a systematic, route-by-route approach to tailor product offerings and experiences using insights from assistant conversation and activation signals.
  • •Drive customer activation using data, design, and experimentation (conversion funnels, AI-generated insights, competitor benchmarks, and A/B testing).
  • •Collaborate across platform, regional teams, compliance, engineering, and vendors; manage stakeholders and guide decisions with customer insights and product sense.

Pay and Benefits

Salary: GBP 120,000 - 155,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPensionPrivate MedicalRsusPaid Leave

Key Requirements

  • •5+ years as a product manager solving complex customer-facing problems at global scale, ideally in fintech.
  • •Experience shipping AI/ML-powered products, including conversational experiences, recommendation systems, and evaluating non-deterministic systems (LLMs, evaluation, guardrails, iteration loops).
  • •Strong UX/UI instincts with a track record of delivering excellent customer experiences for first-time users.
  • •Strong analytics and experimentation skills, including funnel data, cohort/conversion metrics, A/B testing, and diagnosing/prioritizing opportunities.
  • •Comfortable with technical topics (LLM architectures, API integrations) and partnering effectively with engineers to deliver at pace.
Experience:5+ yearsFintech
Skills:Customer obsessionFirst-principles thinkingCross-functional collaborationExperimentationDecision-making with data
Languages:English
Tech Stack:LLMsAI/MLAPI integrationsA/B testingFunnel optimizationConversational bankingAgentic AIMCPs

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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