Sales Support Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.51 - 34.39 hourlyFunction: SalesSkills: ["Customer-focused","Relationship building","Upselling","Decision-making","Fast-paced execution"]

Support sales associates and help customers find the right products and solutions. Provide personalized service by creating timely quotations and accurate sales orders, coordinating deliveries, and answering sales calls to address questions and concerns. Use a customer relationship management (CRM) system and phone system to respond quickly to customers, upsell effectively, and make timely decisions in a fast-paced environment.

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FursaFursa
Ferguson
Ferguson
1 day ago

Sales Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support sales associates and help customers find the right products and solutions. Provide personalized service by creating timely quotations and accurate sales orders, coordinating deliveries, and answering sales calls to address questions and concerns. Use a customer relationship management (CRM) system and phone system to respond quickly to customers, upsell effectively, and make timely decisions in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by recommending the best products and solutions.
  • •Create timely quotations and accurate sales orders to deliver personalized customer service.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively to support customer interactions.

Pay and Benefits

Salary: USD 21.51 - 34.39 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1–3 years of sales and/or customer service experience (preferred).
  • •Ability to respond quickly to customer needs and make timely decisions.
  • •Strong sales skills, including the ability to upsell.
  • •Ability to thrive in a fast-paced environment and follow through on commitments.
  • •General digital literacy, including Microsoft Office, and ability to quickly learn product knowledge and processes.
Experience:SalesCustomer serviceTrades
Skills:Customer-focusedRelationship buildingUpsellingDecision-makingFast-paced execution
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn