Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Persuasiveness","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales by engaging Canada-based customers and promoting telecom products, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, handle objections professionally, and consistently hit daily, weekly, and monthly targets. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver strong customer experience and maximize revenue.

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FursaFursa
NTT
NTT
1 month ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive outbound consultative sales by engaging Canada-based customers and promoting telecom products, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, handle objections professionally, and consistently hit daily, weekly, and monthly targets. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver strong customer experience and maximize revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers
  • •Promote telecom products, plans, upgrades, bundles, and retention offers
  • •Recommend tailored solutions based on customer needs
  • •Achieve daily, weekly, and monthly sales targets
  • •Maintain accurate CRM records and handle compliance with scripts, quality, and process standards

Key Requirements

  • •Graduate qualification (flexible based on communication skills)
  • •1–2 years of experience, with BPO or sales preferred
  • •Strong communication with a neutral/clear English accent
  • •Sales mindset with persuasive ability and active listening
  • •Basic system/CRM handling
Experience:1-2 yearsBPOSales
Skills:CommunicationPersuasivenessActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn