Consumer Contact Center Professional I - M, T, Th, F 9am-6pm & Sat 10am-4pm

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Data entry","Confidentiality","Continuous learning"]

Handle inbound customer calls with professionalism and accuracy, using bank knowledge and available information to answer questions and resolve issues. Explain bank products and policies, including handling more complex inquiries and educating customers on self-service options. Consistently follow confidentiality and departmental procedures, accurately enter customer information in systems, and help troubleshoot requests while continually improving process and customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Consumer Contact Center Professional I - M, T, Th, F 9am-6pm & Sat 10am-4pm

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound customer calls with professionalism and accuracy, using bank knowledge and available information to answer questions and resolve issues. Explain bank products and policies, including handling more complex inquiries and educating customers on self-service options. Consistently follow confidentiality and departmental procedures, accurately enter customer information in systems, and help troubleshoot requests while continually improving process and customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Handle customer calls in a professional, courteous manner.
  • •Provide accurate information and explain products and policies so customers can understand.
  • •Handle some complex customer inquiries within areas of expertise.
  • •Answer questions or solve issues during the call, with timely follow-up when required.
  • •Accurately enter or confirm customer information in systems and initiate/complete request forms while adhering to confidentiality and departmental procedures.

Key Requirements

  • •High school education or equivalent.
  • •Ability to perform data entry and basic computer skills.
  • •Understand and respond to customer inquiries in one or multiple product categories.
  • •Excellent customer service skills and ability to clearly articulate and explain information.
  • •Excellent telephone communication; previous customer service or call center experience is preferred.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingData entryConfidentialityContinuous learning

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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