Implementation Engineer, Customer Support (APAC)

Bitwarden
APAC, United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Excellent English","Grammar","Problem-solving","Empathy","Attention to detail"]

Serve as a technical subject matter expert for Bitwarden’s product portfolio in the APAC region. Lead proof-of-concept trials, deployments, and integrations of Bitwarden containerized services, advising enterprise customers on best practices across the stack. Troubleshoot technical issues, support implementations and security guidance, and collaborate with Sales, Engineering, and Product. Deliver live technical product demos, document customer feedback, and help the team exceed customer expectations.

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FursaFursa
Bitwarden
Bitwarden
1 day ago

Implementation Engineer, Customer Support (APAC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a technical subject matter expert for Bitwarden’s product portfolio in the APAC region. Lead proof-of-concept trials, deployments, and integrations of Bitwarden containerized services, advising enterprise customers on best practices across the stack. Troubleshoot technical issues, support implementations and security guidance, and collaborate with Sales, Engineering, and Product. Deliver live technical product demos, document customer feedback, and help the team exceed customer expectations.
Location: APAC, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a subject matter expert for Bitwarden and its full product portfolio.
  • •Lead proof-of-concept trials, new deployments, and integrations of Bitwarden containerized services.
  • •Advise customers on full-stack industry best practices for Bitwarden implementations and security.
  • •Work with enterprise customers to troubleshoot issues and help identify solutions to upcoming scenarios.
  • •Collaborate with Sales, Engineering, and Product, delivering live technical demos and documenting customer feedback.

Key Requirements

  • •Have excellent English and grammar, with attention to detail and the ability to explain complicated topics simply.
  • •Demonstrate strong problem-solving skills and the ability to communicate solutions effectively.
  • •Have prior experience in a technical role (e.g., Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure) or equivalent demonstrable skills.
  • •Have experience planning projects and managing time collaboratively and independently while working in a remote environment.
  • •Be familiar with some of: Linux/Windows/macOS, Docker/Kubernetes/Podman, Active Directory/LDAP and IAM tools, cloud platforms (GCP/AWS/Azure), and integration/security technologies (SSO, SCIM, TLS/SSL, REST APIs).
Skills:Excellent EnglishGrammarProblem-solvingEmpathyAttention to detail
Languages:English
Tech Stack:BitwardenLinuxWindowsMacOSDockerKubernetesPodmanNFSCIFSBashPowerShellActive DirectoryLDAPGoogle WorkspaceAzure Entra IDJumpcloudCloudflareOktaGCPAWS

Company Brief

Bitwarden
Develops Bitwarden, an open-source password management platform providing secure vaults, password generation, and cross-device syncing for individuals and businesses, with self-hosting and cloud-hosted deployment options and enterprise access controls.
Industry: Cybersecurity
Headquarters: Santa Barbara, United States
Founded: 2016
WebsiteLinkedIn