[Closed] Junior CRM Manager / Lounge by Zalando (all genders) at Zalando (Anywhere)

This position is no longer accepting applications.

Zalando

3 days ago

Junior CRM Manager / Lounge by Zalando (all genders)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 51 minutes agoStatus: Closed

Job Summary

Own end-to-end setup and launch of targeted lifecycle campaigns across multiple markets, using Braze Canvas to drive daily customer engagement. Configure localized content blocks, copy, and assets in Contentful for automated, multi-channel workflows (email, push, in-app, and content cards). Continuously run A/B and multivariate tests to improve KPIs like open rates, CTRs, and conversions, while enforcing rigorous QA/UAT to ensure campaign accuracy across languages and devices.

Location: Anywhere

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Own end-to-end setup and launch of targeted lifecycle campaigns and special incentives across European markets using Braze Canvas.
•Configure localized content blocks, copy, and images within Contentful to support automated multi-channel campaign workflows.
•Set up and run continuous A/B and multivariate tests to optimize engagement and campaign ROI.
•Maintain QA governance by executing standardized pre-deployment checklists and user acceptance testing (UAT) for 100% accuracy across languages and devices.
•Serve as the operational touchpoint for internal commercial teams and external partners to ensure on-time campaign execution.

Pay and Benefits

Perks:Paid LeaveEquityRelocationGym MembershipHealth Insurance

Key Requirements

•3+ years hands-on experience in CRM operations, digital marketing, or e-commerce campaign execution in a fast-paced environment.
•Experience with customer engagement platforms (ideally Braze, or Salesforce Marketing Cloud/HubSpot) and headless CMS environments (Contentful).
•Practical troubleshooting knowledge of HTML/CSS and a plus: Braze Certification.
•Strong analytical skills using behavioral metrics such as open rates, CTRs, and conversion rates to drive optimization.
•High attention to detail with a customer-centric mindset in an automation/AI-driven environment.

Experience:E-commerceDigital marketingCRM operations

Skills:Attention to detailCustomer-centricAnalytical thinkingQuality mindsetCross-functional collaboration

Certifications:Braze Certification

Tech Stack:BrazeBraze CanvasContentfulSalesforce Marketing CloudHubSpotHTMLCSSA/B testingMultivariate testingUAT

Company Brief

Zalando

Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn

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This position is no longer accepting applications.

Zalando

3 days ago

Junior CRM Manager / Lounge by Zalando (all genders)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 51 minutes agoStatus: Closed

Job Summary

Location: Anywhere

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Own end-to-end setup and launch of targeted lifecycle campaigns and special incentives across European markets using Braze Canvas.
•Configure localized content blocks, copy, and images within Contentful to support automated multi-channel campaign workflows.
•Set up and run continuous A/B and multivariate tests to optimize engagement and campaign ROI.
•Maintain QA governance by executing standardized pre-deployment checklists and user acceptance testing (UAT) for 100% accuracy across languages and devices.
•Serve as the operational touchpoint for internal commercial teams and external partners to ensure on-time campaign execution.

Pay and Benefits

Perks:Paid LeaveEquityRelocationGym MembershipHealth Insurance

Key Requirements

•3+ years hands-on experience in CRM operations, digital marketing, or e-commerce campaign execution in a fast-paced environment.
•Experience with customer engagement platforms (ideally Braze, or Salesforce Marketing Cloud/HubSpot) and headless CMS environments (Contentful).
•Practical troubleshooting knowledge of HTML/CSS and a plus: Braze Certification.
•Strong analytical skills using behavioral metrics such as open rates, CTRs, and conversion rates to drive optimization.
•High attention to detail with a customer-centric mindset in an automation/AI-driven environment.

Experience:E-commerceDigital marketingCRM operations

Skills:Attention to detailCustomer-centricAnalytical thinkingQuality mindsetCross-functional collaboration

Certifications:Braze Certification

Tech Stack:BrazeBraze CanvasContentfulSalesforce Marketing CloudHubSpotHTMLCSSA/B testingMultivariate testingUAT

Company Brief

Zalando

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn